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Customer Experience Professional

2 months ago


Montreal, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

About The Role



We are seeking a Customer Experience Professional for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs. This role is ideal for individuals who love working with customers and helping them with their financial needs.

Job Description



As a Customer Experience Professional, you will engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions. You will understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.

Main Responsibilities:

* Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
* Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
* Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
* Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management

Key Skills and Qualifications:

* High School diploma and/or 1+ years of relevant experience
* Investment Funds Canada (IFC) or equivalent – post-appointment within 6 months
* Post-Secondary or Undergraduate degree (in related field) preferred
* Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Our total rewards includes an estimated salary range of $55,000 - $70,000 per year based on location and performance.