Customer Service Professional
3 days ago
Compunnel Inc. is a dynamic company seeking an experienced Customer Service Professional to join our team.
We offer a competitive salary of $65,000 - $85,000 per annum, depending on qualifications and experience.
About the RoleThis is an exciting opportunity for a skilled customer service professional to work in a fast-paced environment and provide exceptional support to our clients.
Key Responsibilities- Provide top-notch customer service via phone, email, and in-person interactions
- Respond to customer inquiries in a timely and professional manner
- Maintain accurate records and reports of customer interactions
- Collaborate with colleagues to achieve team goals and objectives
To be successful in this role, you will need:
- Proficiency in both French and English (verbal & written)
- 3-4 years of previous experience in a customer service/administrative role
- Previous experience in an in-office/hybrid working arrangement
- Previous exposure to being measured against KPIs
We are looking for candidates who possess:
- Effective time-management skills
- Ability to deal with a wide variety of personalities in a professional manner
- Positive relationship builder
- Ability to work independently and within a team
- People who assume responsibility and take ownership
- Ability to thrive in a lively working environment and manage multiple tasks
A knowledge of Canadian retirement products is preferred but not required
Some understanding of financial services concepts would be an asset
Post-secondary education is preferred or equivalent work experience
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