Customer Service Professional

3 days ago


Montreal, Quebec, Canada Compunnel Inc. Full time

Compunnel Inc. is a dynamic company seeking an experienced Customer Service Professional to join our team.

We offer a competitive salary of $65,000 - $85,000 per annum, depending on qualifications and experience.

About the Role

This is an exciting opportunity for a skilled customer service professional to work in a fast-paced environment and provide exceptional support to our clients.

Key Responsibilities
  • Provide top-notch customer service via phone, email, and in-person interactions
  • Respond to customer inquiries in a timely and professional manner
  • Maintain accurate records and reports of customer interactions
  • Collaborate with colleagues to achieve team goals and objectives
Requirements

To be successful in this role, you will need:

  • Proficiency in both French and English (verbal & written)
  • 3-4 years of previous experience in a customer service/administrative role
  • Previous experience in an in-office/hybrid working arrangement
  • Previous exposure to being measured against KPIs
Preferred Qualifications

We are looking for candidates who possess:

  • Effective time-management skills
  • Ability to deal with a wide variety of personalities in a professional manner
  • Positive relationship builder
  • Ability to work independently and within a team
  • People who assume responsibility and take ownership
  • Ability to thrive in a lively working environment and manage multiple tasks
Nice-to-Have Skills

A knowledge of Canadian retirement products is preferred but not required

Some understanding of financial services concepts would be an asset

Post-secondary education is preferred or equivalent work experience



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