Customer Experience Representative

2 weeks ago


Montreal, Quebec, Canada Intelcom Full time
About Intelcom

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada, along with our network of independent contractors, contribute to Intelcom's daily operations.

A Career at Intelcom

We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

The Role

This position plays a critical role in delivering exceptional customer experiences. As a Customer Experience Representative, you will be responsible for ensuring clients receive timely and efficient service.

Key Responsibilities:

  • Respond to client inquiries via phone, email, or live chat
  • Keep clients informed about the status of their deliveries
  • Collect feedback from clients and escalate complex cases as needed
  • Identify areas for improvement and provide recommendations to enhance the company's service
Requirements

To succeed in this role, you will need:

Essential Qualifications:

  • 6 months of experience in a customer service position, preferably in a call center environment
  • Excellent communication, listening, and writing skills
  • Ability to remain calm and composed in challenging situations
  • Bilingualism (English and French) is a must
  • Familiarity with Office 365, Google Maps, and internet applications

About Salary: We offer a competitive salary ranging from $45,000 to $55,000 annually, based on location and experience.



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