Customer Service Operations Coordinator
4 days ago
About Ryder System, Inc.
Ryder has provided customers with integrated transportation, logistics, and supply chain management solutions for almost 100 years. We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada. Employee satisfaction is part of our culture.
Job Overview
The Customer Service Operations Coordinator will support shop management by ensuring timely customer communications, scheduling, issuing and receiving purchase orders, inventory ordering and stocking, repair follow-up, and maintenance file management.
Key Responsibilities:
- Improve customer communication quality and consistency to meet expectations.
- Perform customer relationship activities, including interface, issue resolution, and satisfaction.
- Execute protocols for PM scheduling and follow-up, breakdowns, and vehicle status updates.
- Drive improvement in Customer Satisfaction (CSI) scores.
- Enhance branch productivity through effective work scheduling and planning.
- Create repair order tasks and update work planning sheets.
- Review maintenance reports to identify preventative maintenance, repair campaigns, and vehicles requiring follow-up.
- Coordinate with rental counters for repair requirements, substitute units, and vehicle wash needs.
- Coordinate outside repairs with vendors and customers.
- Provide resources for management teams to effectively manage shop operations.
- Contribute to cost containment through effective inventory planning and warranty.
- Manage parts obsolescence.
- Ship warranty and return parts.
- Maintain parts room organization and cleanliness.
- Handle incoming shop calls efficiently.
- Clerical duties within shop operations, including vehicle maintenance files.
- Process Account Payable.
- Create repair orders for technicians.
Requirements
- Diploma/GED required, general subjects.
- One year or more of customer service experience with issue resolution required.
- Detail-oriented with excellent follow-up practices.
- Strong verbal and written communication skills.
- Effective phone skills.
- Capable of multi-tasking, highly organized, with excellent time management skills.
- Flexibility to operate and self-driven to excel in a fast-paced environment.
- Ability to create and maintain professional relationships within all levels of the organization.
- Ability to work independently and as a team member.
- Intermediate Microsoft Word and Excel skills preferred.
Estimated Salary Range: $22 - $23 per hour, paid weekly.
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