Intake Coordinator
1 month ago
Job Title: Intake Coordinator
Job Summary:
We are seeking a highly organized and detail-oriented Intake Coordinator to join our Customer Contact Centre team. As the initial point of contact for clients, you will be responsible for receiving incoming calls, recording new referrals, and coordinating assessment times with our network of clinics.
Key Responsibilities:
- Act as the primary point of contact for client companies
- Receive and record new referrals in our client intake system
- Verify information and coordinate assessment times with our clinics
- Book appointments via our internal booking system
- Input and update referral data and treatment plan statuses in our database
- Provide support and assistance with monthly referral tracking reports and quarterly outcome reports
Requirements:
- 2+ years of previous customer service/administrative experience
- Bilingual French preferred
- Post-secondary education is an asset
- Advanced written and verbal communication skills with a strict attention to detail
- Strong interpersonal skills to maintain customer relationships
- Ability to prioritize under pressure
- Strong computer skills, specifically in MS Word, Excel, and database software
- Exceptional organizational skills, work independently, take initiative, and have a strong work ethic
Lifemark is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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