Service Operations Coordinator Specialist
6 days ago
L3Harris Technologies is a leading provider of innovative aerospace and defense technologies. We are seeking a skilled Service Operations Coordinator to join our team in Waterdown, Ontario.
The estimated salary for this role is around $80,000 per year, based on industry standards and the company's competitive compensation package.
About the RoleThis is a 20-month contract opportunity with L3Harris Technologies, where you will play a crucial role in ensuring the successful completion and return of customer products. As a Service Operations Coordinator, you will be responsible for:
- Assisting in the management and coordination of repair and upgrade activities to ensure timely delivery and revenue recognition.
- Communicating with internal teams and customers regarding service event status, including any issues that may impact delivery or revenue.
- Resolving and escalating issues that may impact on-time deliveries and revenue recognition.
- Maintaining capacity plans and repair schedules for Service Centers.
- Facilitating regular meetings with Service Centers and internal teams to ensure customer commitments are met.
You will work closely with the Service Centers and internal teams to ensure customer and revenue commitments are being met. You will also track and communicate due dates for Returned Material Authorizations (RMAs), pre-stage materials and resources, and ensure repair data is complete and accurate in the ERP system.
About UsL3Harris Technologies is an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers' mission-critical needs. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. We provide an inclusive, engaging environment designed to empower employees and promote work-life success.
RequirementsTo be successful in this role, you will need:
- A team player attitude with a high sense of urgency to respond to time-sensitive issues.
- Strong oral and written communication skills.
- Solid analytical and problem-solving skills with strong attention to detail.
- Proficient in prioritizing workload with organization and time management skills.
- Competent user of Microsoft Office tools, with an emphasis on Word, Excel, and PowerPoint.
- Action-oriented/results-driven attitude.
In addition, you should have:
- Three years of experience in a Customer Administration or Repair Management environment.
- College diploma (or equivalent experience).
- Knowledge of repair scheduling and capacity planning.
- Experience with Export Controls, ITAR, and controlled goods is a plus.
- Knowledge of ISO9000/AS9100 standards is an asset.
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