Hotel Operations Director

3 weeks ago


Toronto, Ontario, Canada 1 Hotels Full time

About Us

At 1 Hotels, we pride ourselves on delivering a unique and personalized experience to our guests. Our commitment to excellence in hotel operations has earned us a reputation as a leader in the industry.

Salary: $80,000 - $100,000 per year

We are seeking an experienced Guest Services Manager to join our team at 1 Hotel Toronto. As a key member of our Front Office department, you will be responsible for leading and inspiring our service team to deliver exceptional guest experiences.

Job Description:

As a Guest Services Manager, your primary responsibility will be to train, supervise, and mentor new hires to ensure they have the skills and knowledge needed to succeed in their roles. You will also be responsible for setting up new staff for success in the most productive ways, while maintaining a high level of guest satisfaction.

Requirements:

To be successful in this role, you must have a minimum of 2 years of experience in similar work, preferably in hotel operations. You should be passionate about delivering exceptional guest service and have a proven track record in team engagement and financial performance.

Benefits:

We offer a comprehensive benefits package, including competitive medical, dental, and vision insurance, as well as a generous retirement plan. We also provide opportunities for professional development through our exclusive online learning platform, SH University.

What We Offer:

We value our team members and strive to create a positive and supportive work environment. Our culture is caring and thoughtful, and we deliver good-natured and informed service that evokes a sense of fulfillment and well-being. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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