Executive Director of Operations for a 5-Star Hotel

3 weeks ago


Toronto, Ontario, Canada Renard International Hospitality Search Consultants Full time

At Renard International Hospitality Search Consultants, we are seeking a seasoned Executive Director of Operations to lead our client's major branded 5-star hotel property in Nova Scotia. This exceptional opportunity requires an experienced professional with a strong background in 5-star room operations and hands-on management style.

Job Description

This key role will oversee Rooms operations, Front Desk, Housekeeping, and Maintenance, ensuring the highest standards of guest service and satisfaction. The successful candidate will drive revenue growth, control costs, and focus on exceeding guest expectations daily.

Key Responsibilities:
  • Provide daily leadership, management, training, and direction to all departments
  • Drive revenue growth and control costs
  • Foster a culture of excellence, focusing on improving established cost and quality standards, maximizing profits, developing, and retaining employees
  • Review, develop, and implement policies and procedures that strengthen the team and improve the customer experience
  • Recruit, develop, supervise, inspire, and evaluate staff, providing feedback throughout their work to ensure top performance
  • Protect the property and its assets through enforcing and maintaining a preventive maintenance program, resulting in employee and guest safety, orderly operations, compliance with legislative standards, and company expectations
Requirements

The ideal candidate will possess a proven track record of success in managing a similar 5-star hotel or resort operation, with 3-5 years of relevant experience. They will be a versatile and multi-skilled professional who is passionate about providing personal service, overseeing the rooms division, and collaborating with F&B teams. Key skills include excellent communication, interpersonal, and solid budgetary knowledge and skills.

What We Offer

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, as well as a potential bonus program based on hotel performance goals under the successful candidate's leadership. Additionally, you will have the opportunity to work with a reputable hospitality search consultant and gain valuable experience in a leading 5-star property.



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