Hotel Operations Director

2 weeks ago


Toronto, Ontario, Canada 1 Hotels Full time

**About Us**

We are SH Hotels & Resorts, a hospitality company dedicated to delivering exceptional guest experiences. Our Front Office department is the heart of our operations, and we're seeking a seasoned professional to lead our team as a Guest Services Manager.

**The Role**

As a Guest Services Manager at 1 Hotel Toronto, you will be responsible for leading and inspiring our service team, training and mentoring new hires, and driving operational excellence. With a minimum of 2 years of experience in hotel operations and guest service, you will bring a strong understanding of what it takes to deliver world-class service.

**Responsibilities**

- Train and supervise front office staff to ensure seamless guest experiences
- Mentor new hires to develop their skills and confidence
- Collaborate with cross-functional teams to drive operational efficiency and revenue growth
- Ensure high levels of guest satisfaction through proactive problem-solving and effective communication

**Requirements**

- 2+ years of experience in hotel operations and guest service
- Strong leadership and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Advanced knowledge of hotel operations and systems

**What We Offer**

- Competitive salary: $$$60,000 - $80,000 per year***
- Comprehensive benefits package, including medical, dental, and vision insurance
- Opportunities for professional development and career growth
- Collaborative and dynamic work environment

**Why Join Us?**

We value our team members' well-being and offer a range of benefits to support their physical, mental, and financial health. Our commitment to diversity, equity, and inclusion creates a welcoming and inclusive work environment where everyone can thrive.



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