Customer Relationship Director

2 weeks ago

Old Toronto, Ontario, Canada Starbucks Full time
Director, Strategy, Analytics & Insights

As a key member of the Canada Strategy, Analytics & Insights team, you will lead three distinct portfolios of work: Business Unit Strategy & Rhythm of the Business (RoTB), Innovation & Store Equipment, and Analytics & Insights. Your ultimate goal is to create direct and secondary Brand, Employer & Business equity growth in collaboration with others.

Foster a Team Environment

Build a team environment focused on Organizational Talent Development & Career Growth by:

  • Building partner capability through situational leadership and coaching
  • Proactively identifying future and partner team needs in readiness to support organizational success
  • Supporting the progression of high potential talent through meaningful career planning & coaching
Generate Ongoing Growth

Lead the development of Strategic Equipment and related multi-year strategic roadmap and full lifecycle portfolio management (Define/Develop/Deliver), and secondary support (strategic facilitation, etc.) for highest priority and most complex domestic Innovation Opportunities.

Data & Insight Driven Thinking

Lead the Market Research and Applied Analytics portfolio for the Customer & Store domains, working in close partnership with Canada PMO and Store Development teams, as well as the Enterprise DAIBO organization to deliver portfolio goals.

Accountability & Communication

Ensure stakeholders are informed and engaged, and is accountable for all stakeholder engagement activities and communication delivery.

Planning & Execution

Develop strategic and operational plans for the work group, managing execution and measuring results:

  • Develops strategic vision for the business area and provides key inputs and collaborates with functional or business leaders to develop short- and long-term operating plans
  • Works with functional and deployment leads to implement communications, change management, training, partner care and deployment activities
Business Requirements

Directs program plan development and manages process transformation and gains executive support and alignment for prioritization of those opportunities.

Partner Development & Team Building

Challenges and inspires partners to achieve business results by:

  • Overseeing training and development of partners directly and indirectly managed
  • Making effective staffing decisions
  • Providing coaching, direction, and leadership support to team members in order to achieve partner, business, and customer results

Experience navigating the organization and working with multiple functions across the company, including Finance, Product/Marketing, Store Development, Supply Chain, Store Operations, Licensed Stores, and Partner Resources. Experience with the Strategic Planning, Operational Planning, and Financial Planning processes at the Canadian and North American levels.

At Starbucks, we offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. What's more, we offer flexible scheduling and opportunities for paid time off. If you live in the greater Toronto or Vancouver area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

We believe in creating a culture of warmth and belonging, where we treat each other with dignity and care in a diverse and welcoming workplace. We believe that enables us to better meet our mission and values while serving our customers from diverse communities.

All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or language and any other factor protected by applicable law.

Through voluntary participation, candidates consent to Starbucks' collection and use of self-declaration information for the statistical purposes of analyzing and monitoring hiring practices.

Starbucks Corporation is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.

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