Support Services Coordinator

4 weeks ago

Halifax, Nova Scotia, Canada Rentokil Initial Full time

Rentokil-Terminix Canada is a leading provider of pest control services to the property management sector. With a strong commitment to customer satisfaction, we are seeking a highly skilled and detail-oriented Support Services Coordinator to join our team.

This role is responsible for providing administrative support to our commercial and residential customers, while ensuring World Class customer service. The Support Services Coordinator will work closely with our Branch Managers, Technicians, and other members of the Support Services team to ensure customer satisfaction is met in all areas.

The ideal candidate will possess excellent customer service skills, be able to manage multiple tasks independently, and maintain positive relationships with internal and external customers. They will be responsible for data entry, customer account maintenance, daily and consolidated month-end invoicing, and other administrative tasks.

Key Responsibilities:

  • Data entry of new contracts, job sales, and product sales into our CRM software
  • Customer account maintenance, including contact updates and changes to billing
  • Daily and consolidated month-end invoicing
  • Process and apply credit memos as required
  • Ensure accuracy in our invoice process, including verification of service work tickets and posting in CRM
  • Assist in resolving customer disputes with the accounts receivable team
  • Submit all vendor invoices for the branch into Coupa for payment processing
  • Monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing completion
  • Compile production and sales commissions reports to review with Branch Managers
  • Assist Sales Reps and the Operations team with looking up customer information in CRM

Requirements:

  • 2+ years of administrative experience in a fast-paced professional environment
  • Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint
  • Knowledge of Google Suite, including Google Docs, Drives, Gmail, and Calendars
  • Able to learn and use multiple computer systems
  • Knowledge of vendor portals is an asset
  • Excellent proof-reading abilities
  • Strong analytical skills and attention to detail
  • Able to multitask in a fast-paced environment
  • Prioritize work without direct supervision
  • Strong communication (verbal and written) skills
  • Able to exercise tact and diplomacy when dealing with others

Benefits:

  • Competitive pay on a bi-weekly pay schedule
  • Many roles offer incentives based on performance and providing exceptional customer experience
  • Great benefits, including medical, dental, and vision coverage
  • Employer-matched RRSP program up to 3.5% of your base salary per year
  • Paid sick and vacation days
  • Short and long-term disability
  • Life insurance

Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities, and members of visible minorities to apply for positions. We are committed to providing accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please inform us if you require accommodation during any stage of the recruitment process.

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