Customer Supply Chain Associate
2 weeks ago
Job Summary
We are seeking a highly skilled Customer Supply Chain Associate to join our team at IKO Industries Ltd. The successful candidate will be responsible for managing and fulfilling orders, working closely with sales, logistics, plants, and production planners to ensure seamless order processing.
Key Responsibilities
- Monitor and track shipping dates using multiple Excel spreadsheets and a comprehensive dashboard for daily actions.
- Provide proactive communication to internal and external customers regarding order and shipment status.
- Develop strong customer relationships through regular site visits and problem-solving.
- Collaborate with internal departments to ensure a smooth order process and expedite as required.
- Navigate a complex supply chain network consisting of 12 plants and 2 distribution centers.
- Utilize multiple systems for order entry and verification of customer orders for accuracy.
- Lead projects using structured problem-solving methodology (Lean Six Sigma).
Requirements
- High level of attention to detail for accuracy of order entry and reports.
- Strong communication skills (written and verbal).
- Ability to problem-solve and think outside the box.
- Good organization skills.
- Ability to handle a high volume of emails and orders.
- Strong/proven analytical skills.
- College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred.
- 1+ years of experience in a similar role with direct experience managing orders and customer relationships.
- Practical experience with MS Office (intermediate Excel skills) and detail-oriented research abilities.
- Strong customer focus and excellent relationship-building skills.
- JDE experience is an asset.
Benefits of Employment
IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace, and a commitment to teamwork and integrity.
Diversity and Equal Opportunity Employment
IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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