Customer Supply Chain Coordinator
2 months ago
About the Role:
The Customer Supply Chain Associate will be responsible for working closely with customers to handle day-to-day inquiries and ensure timely delivery of products and services. This role requires strong customer focus, relationship-building skills, and attention to detail to ensure accuracy of order entry and reports.
Key Responsibilities:
- Work closely with customers to handle day-to-day inquiries and resolve issues in a timely manner.
- Order entry and verification of customer orders for accuracy, load weight, pallet count, and special considerations.
- Order management, including monitoring and updating of shipping dates and communicating updates/changes to internal and external customers.
- Responding to customer inquiries by phone and email, and developing strong customer relationships.
- Collaborating with internal departments to ensure timely delivery of orders and preparing customer-related reports.
- May require some travel within North America.
Requirements:
- Strong customer focus and relationship-building skills.
- High level of attention to detail to ensure accuracy of order entry and reports.
- Strong bi-lingual communication skills (written and verbal - English and French) to contact customers and build long-term customer-centric relationships.
- Ability to problem-solve and think outside the box.
- Good organization skills and ability to handle a high volume of emails and orders.
- Strong/proven analytical skills and practical experience with detail-oriented order entry and research.
- College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred.
- 2+ years of experience in a customer service role in North America with direct experience managing orders and customer relationships preferred.
- Knowledge of Microsoft Office required.
- Familiarity with JDE and Salesforce is an asset.
About IKO:
IKO Industries Ltd. is an equal opportunity employer committed to diversity and inclusion. We recognize that our success is due to the strength of our employees and invest in their growth and development. We offer competitive compensation, health care, and a progressive and challenging workplace.
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