Customer Supply Chain Coordinator

4 weeks ago

Brampton, Ontario, Canada IKO Full time

Job Summary

The Customer Supply Chain Associate will be responsible for working closely with customers to handle day-to-day inquiries and ensure timely delivery of products and services. This role requires strong customer focus, relationship-building skills, and attention to detail to ensure accuracy of order entry and reports.

Key Responsibilities:

  • Work closely with customers to handle day-to-day inquiries.
  • Order entry and verification of customer orders for accuracy, load weight, pallet count, special considerations, etc.
  • Order management including monitoring and updating of shipping dates and communicating updates/changes to internal and external customers.
  • Responding to customer inquiries by phone and email.
  • Develop strong customer relationships.
  • Collaborating with internal departments to ensure timely delivery of orders.
  • Preparing customer related reports.
  • May require some travel within North America.

Requirements:

  • Strong customer focus relationship-building skills.
  • High level of attention to detail is required to ensure accuracy of order entry and reports.
  • Strong Bi-Lingual communication skills (written and verbal - English and French). Must be able to contact customers over the phone and build long-term customer centric relationships.
  • Ability to problem solve and \"think outside the box.\"
  • Good organization skills.
  • Ability to handle a high volume of emails and orders.
  • Strong/proven analytical skills.
  • Practical experience with detail-oriented order entry, and detail-oriented research, face to face customer interactions.
  • College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred.
  • 2+ years of experience in a customer service role in North America with direct experience managing orders and customer relationships preferred.
  • Knowledge of Microsoft Office required.
  • Familiarity with JDE and Salesforce is an asset.

Benefits of Employment:

IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment:

IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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