Customer Supply Chain Associate

4 weeks ago


Brampton, Ontario, Canada IKO Full time

Job Summary

IKO is seeking a highly skilled Customer Supply Chain Associate to join our team. As a key member of our supply chain team, you will be responsible for managing and fulfilling orders, working closely with sales, logistics, plants, and production planners to ensure seamless order processing.

Key Responsibilities

  • Monitor and track shipping dates using multiple Excel spreadsheets and a comprehensive dashboard for daily actions.
  • Provide proactive communication to internal and external customers regarding order and shipment status.
  • Develop strong customer relationships through regular site visits and problem-solving to address customer concerns.
  • Collaborate with internal departments to ensure a smooth order process and expedite orders as required.
  • Navigate a complex supply chain network consisting of 12 plants and 2 distribution centers.
  • Utilize multiple systems for order entry and verification of customer orders for accuracy.
  • Apply Lean Six Sigma problem-solving methodology to drive process improvements.

Requirements

  • High level of attention to detail to ensure accuracy of order entry and reports.
  • Strong communication and problem-solving skills.
  • Good organization and analytical skills.
  • College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred.
  • 1+ years of experience in a similar role with direct experience managing orders and customer relationships.
  • Practical experience with MS Office and detail-oriented research abilities.
  • Strong customer focus and excellent relationship-building skills.

Benefits of Employment

IKO recognizes the importance of its employees and strives to promote individual employee growth and contribution. We offer competitive compensation, health care, and a progressive and challenging work environment.

Diversity and Equal Opportunity Employment

IKO Industries Ltd. is an equal opportunity employer committed to diversity and inclusion. We welcome applications from people with disabilities and provide accommodations upon request.



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