Customer Supply Chain Associate

4 weeks ago


Brampton, Ontario, Canada IKO Full time

About the Role

As a Customer Supply Chain Associate at IKO, you will play a critical role in managing and fulfilling orders, working closely with sales, logistics, plants, and production planners to ensure seamless customer service support.

Key Responsibilities

  • Monitor, track, and update shipping dates using multiple Excel spreadsheets, including a comprehensive dashboard for daily actions.
  • Provide constant and proactive communication to internal and external customers regarding order and shipment status.
  • Develop strong customer relationships, including travel across North America for customer/site visits to understand their businesses, address concerns, and highlight potential issues and solutions.
  • Collaborate with multiple internal departments to ensure a smooth order process by problem-solving to expedite as required using various data sources.
  • Navigate a complex supply chain network consisting of 12 plants and 2 distribution centers.
  • Use Excel to provide daily customer reports.
  • Utilize multiple systems for order entry and to verify customer orders for accuracy, load weight, pallet count, special considerations, etc.
  • Lead projects using structured problem-solving methodology (Lean Six Sigma).

Requirements

  • A high level of attention to detail is required to ensure accuracy of order entry and reports.
  • Strong communication skills (written and verbal).
  • Ability to problem-solve and 'think outside the box.'
  • Good organization skills.
  • Ability to handle a high volume of emails and orders.
  • Strong/proven analytical skills.
  • College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred.
  • 1+ years of experience in a similar role with direct experience managing orders and customer relationships.
  • Practical experience with MS Office (intermediate Excel skills) and detail-oriented research abilities.
  • Strong customer focus and excellent relationship-building skills.
  • JDE experience is an asset.

Benefits of Employment

IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employees' sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace, and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment

IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.



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