Overnight Guest Services Ambassador
7 days ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our team of dedicated professionals is committed to delivering unforgettable moments for our guests, residents, and partners.
About the Location:
Whistler, British Columbia, is a world-class resort destination nestled in the heart of the Canadian Rockies. Our Four Seasons Resort & Residences Whistler offers a unique blend of luxury, adventure, and natural beauty, making it the perfect setting for our guests to unwind and create lasting memories.
About the Role:
We are seeking a highly motivated and customer-focused Overnight Guest Services Attendant to join our dynamic team at Four Seasons Resort & Residences Whistler. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.
Key Responsibilities:
- Greet guests arriving by private car, taxi, or limo and assist with luggage
- Provide directions, recommendations, and information about the town and its attractions
- Load luggage into cars for departing guests
- Handle all guest interactions with the highest level of hospitality and professionalism
- Accommodate special requests whenever possible
- Resolve customer complaints and assist with inquiries about hotel services, hours of operation, key personnel, in-house events, and more
Requirements:
- Previous experience in customer service
- Previous experience in a hotel or guest service role preferred
- Strong command of the English language
- Comfortable lifting and carrying 20+ pounds
- Class 5 BC Driver's license REQUIRED
- Clean driving record
- Excellent commitment to service
- Must be available to work overnights
- Ability to work in Canada
What We Offer:
- Access to affordable shared staff accommodation
- Employee theme recognition days and events
- Complimentary meal per shift in our employee dining room
- Paid time off; vacation days and additional floating holidays per year
- Excellent training and development program
- Employee gym and fitness classes such as Pilates and Yoga
- Discovery Nights at Four Seasons worldwide
Schedule & Hours:
We expect our Overnight Guest Services Attendant to be flexible in working overnights, weekends, and holidays, as our hotel is open 24/7, 365 days a year.
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