Technical Support Specialist

3 weeks ago


Ottawa, Ontario, Canada Fullscript Full time

About Fullscript

We're a leading whole-person, proactive healthcare platform, empowering over 100,000 providers to serve 10 million patients. Our mission is to provide complete care: designing holistic health plans, educating patients, managing lab diagnostics, and prescribing high-quality supplements—all in one place.

About Rupa Health

Rupa Health, acquired by Fullscript, modernizes lab test management for healthcare providers. We make it easy to order, track, and manage specialty lab tests in one place. Our approach focuses on 'root cause medicine,' empowering practitioners to go beyond symptom management and explore the underlying factors of health issues.

Role Overview

We're seeking a Technical Support Specialist to join our Rupa Health team. As a key member, you'll ensure a smooth lab testing experience for patients and providers. Your responsibilities will include managing and resolving lab issues, working cross-functionally to improve processes, and handling support communications with empathy and clarity.

Responsibilities

  1. Log Issues: Document specimen issues promptly and clearly.
  2. Resolve Problems: Collaborate with Order Operations to resolve pending issues.
  3. Support Communications: Address provider and patient questions with empathy and clarity.
  4. Manage Tickets: Organize and resolve support tickets efficiently.
  5. Collaborate: Work across teams to enhance processes and improve customer experience.

Requirements

  1. Clear Communicator: Skilled in written and verbal communication.
  2. Experienced in Support: Background in customer support or similar role.
  3. Organized and Proactive: Strong attention to detail and task management.
  4. Problem Solver: Proactive in identifying and addressing issues.
  5. Adaptable: Quick to learn in a dynamic environment.

What We Offer

  • Remote Flexibility: Ability to work from anywhere with occasional opportunities to connect in person.
  • Professional Growth: Training and Development opportunities to enhance your skills and career.
  • Flexible & Customizable Benefits: Packages with up to $2,000 for paramedical services and/or HSA.
  • Competitive Total Rewards: Stock Options and RRSP Matching.
  • Wellness Perks: Discount on Fullscript's catalog of products for family and friends.


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