Residence Concierge

3 weeks ago

Toronto, Ontario, Canada Marriott International Full time

Job Summary

We are seeking a highly skilled and detail-oriented Residence Concierge to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for providing exceptional service to our Residence owners and their guests.

Key Responsibilities

• Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services by making arrangements or identifying appropriate providers.

• Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.

• Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities.

• Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorized visitors and implement into the key track system.

• Answer, record, and process all calls, messages, requests, questions, or concerns.

• Contact appropriate individual or department as necessary to resolve call, request, or problem.

• Understand and assist with owners' reservation services (HRS).

• Assist with scheduling of the elevator for move-in/out for Residence owners/tenants.

• Assist with Bell/valet services for owners when requesting for their vehicles.

• Perform Lobby Ambassador tasks.

• Review shift logs/daily memo books and document pertinent information in logbooks.

Requirements

• High school diploma or equivalent.

• At least 1 year of related work experience.

• No supervisory experience.

• None

Marriott International is an Equal Opportunity Employer

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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