Patient Experience and Insights Lead

1 week ago


Halifax, Nova Scotia, Canada Government of Nova Scotia Full time

About Us

The Department of Health and Wellness invites applications for the position of Patient Experience Lead. As a valued member of the System Integration Digital Health team, this role is responsible for gaining a deep understanding of the patient experience within the Nova Scotia Health System and providing insights on impactful actions to strategically improve the digital delivery of care.

About Our Opportunity

This position reports to the Director Digital Strategy & Governance and is focused on enhancing patient experiences and insights as they interact with the Health System, emphasizing how their digital journey has been supported and improved.

Primary Accountabilities

  • Identify patient needs through data, insights, and engagement to guide our investments in digital solutions.
  • Support the development of policy and guidelines as it relates to patients.
  • Act as a compassionate leader advocating on behalf of patients.

Requirements

To be successful in this role, you will have a bachelor's degree plus 6 years of progressive experience in a related field. An acceptable equivalent combination of training or experience may be considered.

Key qualifications and competencies include:

  • Self-motivated with a positive and professional approach to management
  • A relationship builder, problem solver and continuous learner
  • Deep understanding of process mapping, lean methodologies, and improvement

What We Offer

  • Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
  • Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
  • Countless career paths

Working Conditions

  • Normal work week is 35 hours/week, 7 hours/day
  • May be required to work overtime on occasion

Salary and Benefits

The Government of Nova Scotia offers its employees a wide range of benefits, including a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.

How to Apply

Applicants are encouraged to apply by submitting their resume and cover letter quoting the competition number. We thank all applicants for their interest; however, only those selected for an interview will be contacted. The Government of Nova Scotia is an equal opportunities employer.



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