Patient Services Representative

3 weeks ago

Halifax, Nova Scotia, Canada BonLook Full time

About Us:

FYidoctors is a leading healthcare provider with a strong commitment to patient well-being. Our doctor-led approach has enabled us to rapidly grow from 30 locations to over 350, serving thousands of patients across North America.

Why You Should Consider This Role:

  • Competitive wages with quarterly bonuses
  • Comprehensive benefits package, including excellent optical coverage
  • Rapid growth and development opportunities
  • A collaborative work environment
  • Ongoing training and development opportunities

About the Role:

We are seeking a highly skilled Patient Services Specialist to join our Halifax Downtown clinic. As a Patient Services Specialist, you will play a critical role in delivering world-class service to our patients. You will be the first point of contact for patients, and your exceptional customer service skills will make a significant impact on their experience.

Key Responsibilities:

  • Administering pre-testing services
  • Communicating with patients in person, by phone, and via email
  • Billing patients, their medical service providers, and other third parties
  • Managing appointment bookings, prescription printouts, and billing and payments
  • Providing exceptional customer service and resolving issues in a timely and professional manner

Requirements:

  • Customer-facing experience, preferably in a retail environment
  • Comfortable working in a fast-paced environment
  • Strong organizational skills
  • High level of comfort using technology and computers
  • Professional, approachable manner and a love of meeting and interacting with people

What We Offer:

FYidoctors is committed to providing a positive and supportive work environment where our employees can thrive and grow. We offer a comprehensive benefits package, ongoing training and development opportunities, and a collaborative work environment.

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