Commercial Asset Management Director

3 days ago


Halifax, Nova Scotia, Canada MUFG Investor Services Full time $3
Job Title: Director, Commercial Asset Management

MUFG Investor Services is seeking a highly skilled and experienced professional to join our team as a Director, Commercial Asset Management. In this role, you will be responsible for managing client relationships and acting as an escalation point for all client queries.

Key Responsibilities:
  • Manage client relationships and act as escalation point for all client queries.
  • Own and manage incidents/errors end to end in a timely manner.
  • Management and oversight of client specific SLA's and KPI adherence by operations teams.
  • Host monthly service calls with clients with our SLA and KPI data.
  • Escalation to internal senior management where appropriate.
  • Oversee and review client profitability and ownership of client account strategy to drive future growth.
  • Manage client profitability through workforce planning with operations teams and adherence to common operating model.
  • Ownership of commercial conversations with our clients.
  • Participate in global projects to improve client related initiatives or projects with the operational teams.
Requirements:
  • Third Level Qualification (degree or higher) in a relevant field.
  • At least 10 years' experience working in the fund administration or asset management industry with experience managing client relationships.
What We Offer:

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.



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