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Data Asset Management Director

2 months ago

Halifax, Nova Scotia, Canada MUFG Investor Services Full time
Job Title: Data Asset Management Director

MUFG Investor Services is seeking a highly skilled Data Asset Management Director to join our team. As a key member of our organization, you will be responsible for managing client relationships and acting as an escalation point for all client queries.

Key Responsibilities:
  • Manage client relationships and act as escalation point for all client queries.
  • Own and manage incidents/errors end to end in a timely manner.
  • Management and oversight of client specific SLA's and KPI adherence by operations teams.
  • Host monthly service calls with clients with our SLA and KPI data.
  • Oversee and review client profitability and ownership of client account strategy to drive future growth.
  • Manage client profitability through workforce planning with operations teams and adherence to common operating model.
  • Ownership of commercial conversations with our clients.
  • Participate in global projects to improve client related initiatives or projects with the operational teams.
Requirements:
  • Third Level Qualification (degree or higher) in a relevant field.
  • At least 10 years' experience working in the fund administration or asset management industry with experience managing client relationships. Providing high quality service and understanding client needs.
  • Demonstrate leadership and the ability to effectively manage a team of accounting professionals.
  • Strong computer skills with strengths in Microsoft Office products.
  • Experience with fund administration software such as Geneva, Investran, Yardi and Mantra would be beneficial but not necessary.
What We Offer:

MUFG Investor Services provides an attractive compensation package, including a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.