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Director, Order Processing

1 month ago

Mississauga, Ontario, Canada Element Fleet Management Full time
Unlock Your Potential as a Director of Order Processing & Fulfillment

At Element Fleet Management, we're redefining the fleet management industry to be people-first, then business. We're looking for a talented Director of Order Processing & Fulfillment to join our team and drive the evolution of our processes, policies, procedures, and systems.

The ideal candidate will possess a bachelor's degree in business or equivalent experience, plus at least 10 years of general management and leadership experience in a service industry. Strong knowledge of quality methodology, such as Six Sigma or Lean, is a must.

Key Responsibilities:

  • Provide day-to-day leadership for the Acquisitions team, develop, and motivate Acquisitions leaders, ensure overall budget meets organizational requirements.
  • Define and communicate company-wide strategies into focused action plans to ensure the team is positioned to meet and exceed client satisfaction, growth, and retention goals and respond to changing business requirements.
  • Understand client needs (internal and external) and work closely with business leaders and internal partners to align business processes with client requirements. Implement strong process controls and metrics to monitor performance and drive process improvements.
  • Team Leadership: Develops strategic long and short-term action plans for team that support the business' vision, objectives and values, profitability, and growth of existing and new business. Direct leadership responsibility for managers. Ensures performance objectives of team members are aligned with the goals of the organization. Create an engaged and energized team and environment.

Strategic Leadership Responsibilities:

  • Drive Element culture, strategy, and execution of strategic initiatives as well as overall team performance.
  • Provide strategic direction and oversee the operation and process design of systems, processes, and multi-location staff to ensure efficient functioning within all teams.
  • Anticipate industry trends, identify, and action product growth through existing and new revenue opportunities.
  • Work closely with senior leaders to develop and drive multi-year management and product strategies, annual budgets, financial forecasts and analyses, vendor partnerships and key performance indicators.
  • Define, implement, and maintain compliance and controllership standards for providing accurate information and regulatory activity for customers. Ensures compliance with relevant regulations, standards, and directives from regulatory agencies.
  • Understand client needs.

Team Leadership:

  • Coach and mentor leadership team to develop functional areas and align to Acquisitions order processing & fulfillment operations strategy.
  • Lead the development of workforce and staffing strategies to enable the business to meet its financial, customer and employee targets; including the development of capacity models and strategies to increase productivity.
  • Develop and manage metrics specific to team and individual performance; motivate and proactively manage to ensure all team members deliver outstanding customer service.
  • Ensure communication and execution of department goals, objectives and company updates to the team on a timely basis.
  • Foster a mindset of partnership across the business that drives customer centricity, responsiveness, and a sense of urgency.

Partner with Cross-Functional Business Leaders:

  • Collaborate with all levels of the organization, including frequent interaction with senior leadership.
  • Engage with customers as needed to ensure customer needs are met effectively.
  • Manage customer escalations and partner with the Commercial organization to match service delivery to client needs.

Drive Process Improvements:

  • Develop and implement best in class policies, processes, vendor partnerships and technology solutions to delivery effective solutions to our customers.
  • Partner with team to develop simplification and innovation roadmap. Develop prioritized list of actions and related benefits to team to drive increased capacity and organizational scale. Partner closely with Acquisition Product leadership in delivering upon future state digital platform with a focus on client, employee and partner experience to enable a scalable operating platform.
  • Lead and support cross-functional initiatives, both within Acquisition and across interdependent teams within Element.
  • Manage and monitor vendor partnerships that provide efficient solutions to our customers at competitive rates.
  • Provide support and roll out of best practices by developing and/or leveraging tools, and training to drive productivity or eliminate manual processes.
  • Implement & oversee process controls & metrics to monitor Collateral Services function performance.

Enterprise Risk Management:

  • Oversee Global Commercial Risk program, inclusive of identifying and setting key measures as part of the Balanced Scorecard planning cycle and partnering regionally with Risk leaders to drive key priorities to meet annual goals.
  • Sits as Commercial Representative on Enterprise Risk Council.
  • Own and mature US and Canada Business Continuity and Client Disaster Recovery response programs, ensuring Element can continue to run business-critical processes for our shareholders, employees, and clients in case of a medium, large, or catastrophic event to protect the company's value and our client's business.

What We Offer:

  • A culture of innovation, empowerment, decision-making, and accountability.
  • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness.
  • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays).
  • Hybrid work environment for most positions.

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.