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Trilingual Contact Center Representative
2 months ago
About the Role
We are seeking a highly skilled and multilingual Contact Center Representative to join our team at TD Bank. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in English, Cantonese, and Mandarin.
Key Responsibilities
- Provide timely and effective resolution to customer inquiries and issues
- Utilize strong communication and problem-solving skills to resolve complex customer issues
- Work collaboratively with internal stakeholders to resolve customer issues and improve customer experience
- Meet or exceed performance metrics and quality standards
- Participate in ongoing training and development to improve skills and knowledge
Requirements
- High school diploma or equivalent required
- Fluent in English, Cantonese, and Mandarin
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet performance metrics
- Strong customer service skills and ability to work with diverse customer base
What We Offer
TD Bank offers a competitive compensation package, including a base salary, variable compensation, and comprehensive benefits. We also offer opportunities for career growth and development, as well as a dynamic and inclusive work environment.
How to Apply
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].
