Customer Service Representative

1 month ago

Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our Contact Center team as a Contact Center Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our valued customers.

Key Responsibilities

  • Provide personalized support to customers through phone, email, or chat, resolving their inquiries and concerns in a timely and professional manner.
  • Work collaboratively with colleagues to achieve team goals and objectives, ensuring seamless customer experience.
  • Stay up-to-date with product and service knowledge to provide accurate information and recommendations to customers.
  • Meet performance targets and quality standards, consistently delivering high-quality service to our customers.
  • Participate in ongoing training and development programs to enhance skills and knowledge, ensuring continuous improvement in customer service delivery.

Requirements

  • High School Diploma or equivalent required.
  • Exceptional listening skills and ability to empathize with customers.
  • Ability to multitask and navigate multiple systems and applications.
  • Digital literacy and proficiency in using various devices and software.
  • Flexibility and adaptability in a fast-paced environment.
  • Ability to work independently and as part of a team.
  • Integrity and commitment to maintaining confidentiality and adhering to regulatory guidelines.

About TD

The Toronto-Dominion Bank (TD) is one of the world's leading financial institutions, serving over 27 million customers in Canada, the United States, and around the globe. We are committed to delivering exceptional customer experiences and building a culture of inclusivity, diversity, and respect.

Total Rewards Package

At TD, we offer a comprehensive Total Rewards package that includes a competitive salary, variable compensation, and a range of benefits and programs to support your physical, mental, and financial well-being. We are committed to helping you achieve your career goals and providing opportunities for growth and development.

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