Customer Service Representative
1 week ago
Company Overview
Fountain Tire Winnipeg (Henderson Highway) is a leading tire and mechanical services provider seeking a skilled Customer Service Representative to deliver exceptional customer experiences.
Competitive Compensation
The estimated annual salary for this role is $45,000 - $60,000, depending on experience.
Job Description
The Customer Service Representative will be responsible for:
- Greeting and communicating with customers on all aspects of mechanical and tire repair and service
- Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business
- Providing service quotes and receiving customer authorization for work to be performed on customer vehicles, finalizing sales, and completing customer follow-up
- Scheduling customer appointments for tire and mechanical service
- Recommending tire service, specialty tire service, wheel and mechanical service to customers
- Ensuring that all products are billed accurately to the customer
- Completing proactive calls to customers to determine their satisfaction level with the service received
Required Skills and Qualifications
To be successful in this role, you will require:
- Expert knowledge of mechanical and tire service is strongly preferred
- Previous experience in the automotive repair industry and a history of providing exceptional customer service and business support
- Strong time management skills
- Well-developed interpersonal skills
- Ability to work well under pressure in a fast-paced, ever-changing, and high-volume environment
- Maintaining a valid driver's license is a condition of employment
- Must be available to work Saturdays
Benefits
Fountain Tire offers:
- Full-time hours, including Saturdays
- Great discounts for you and your family on tires, parts, and mechanical services
- The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store
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