Customer Service Representative

1 week ago


Winnipeg, Manitoba, Canada Fountain Tire Full time

Company Overview

Fountain Tire Winnipeg (Henderson Highway) is a leading tire and mechanical services provider seeking a skilled Customer Service Representative to deliver exceptional customer experiences.

Competitive Compensation

The estimated annual salary for this role is $45,000 - $60,000, depending on experience.

Job Description

The Customer Service Representative will be responsible for:

  • Greeting and communicating with customers on all aspects of mechanical and tire repair and service
  • Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business
  • Providing service quotes and receiving customer authorization for work to be performed on customer vehicles, finalizing sales, and completing customer follow-up
  • Scheduling customer appointments for tire and mechanical service
  • Recommending tire service, specialty tire service, wheel and mechanical service to customers
  • Ensuring that all products are billed accurately to the customer
  • Completing proactive calls to customers to determine their satisfaction level with the service received

Required Skills and Qualifications

To be successful in this role, you will require:

  • Expert knowledge of mechanical and tire service is strongly preferred
  • Previous experience in the automotive repair industry and a history of providing exceptional customer service and business support
  • Strong time management skills
  • Well-developed interpersonal skills
  • Ability to work well under pressure in a fast-paced, ever-changing, and high-volume environment
  • Maintaining a valid driver's license is a condition of employment
  • Must be available to work Saturdays

Benefits

Fountain Tire offers:

  • Full-time hours, including Saturdays
  • Great discounts for you and your family on tires, parts, and mechanical services
  • The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store


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