Customer Service and Sales Support Representative

3 days ago


Winnipeg, Manitoba, Canada Micro Tool & Machine Ltd. Full time

We are seeking a highly skilled Customer Service and Sales Support Representative to join our team at Micro Tool & Machine Ltd. in Winnipeg, Canada.

About Us

Our company is a globally recognized TIER 1 supplier with over 60 years of experience in designing and manufacturing CNC robotic-based machines, tools, and fixtures for the transformer manufacturing industry.

We value professionalism, exceptional customer service, and strong relationships with our clients. Our dynamic team strives to shape the future of manufacturing and technology, and we're committed to excellence in everything we do.

Job Description

This role will be responsible for delivering exceptional customer support, maintaining consistent communication, and addressing customer concerns and discrepancies.

You will work closely with internal teams to ensure timely delivery of products or services, organize and lead internal meetings, and cultivate strong relationships with our diverse customer base.

As a key member of our sales team, you will collaborate with sales, engineering, and production teams to create precise quotations, assist in marketing initiatives, and identify areas of growth to increase 'share of wallet.'

Required Skills and Qualifications

To succeed in this role, you will need:

  • A degree in business, communication, or a relevant field, or equivalent industry experience
  • Minimum 5 years' experience in a customer-facing role or sales support role
  • Demonstrated exceptional communication, interpersonal, and organizational skills
  • Possession of a technical background in manufacturing, providing a valuable advantage
  • Ability to efficiently manage multiple tasks in a fast-paced environment
  • Aptitude for both independent and collaborative work settings
Benefits

We offer a competitive salary range of $60,000-$80,000 per year, comprehensive health, dental, and vision insurance coverage, opportunities for career progression and skill development, casual dress, on-site parking, paid time off, and vision care.

Schedule and Location

This is a full-time position that requires regular attendance Monday through Friday. The successful candidate will be able to commute or relocate to Winnipeg, MB R3E 2Z9 before starting work.

Estimated Salary Range: $66,000 - $78,000 per year

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