Technical Solution Expert Leader

2 days ago


Montreal, Quebec, Canada GURUS Solutions Full time
About the Role

We are seeking a highly skilled Technical Solution Expert Leader to join our team at GURUS Solutions. This individual will be responsible for contributing to customer projects, managing practice areas of expertise, and overseeing technical resources.

Responsibilities
  • People Management (15%)
    • Act as a mentor by providing coaching and support to team members.
    • Assist employees in defining and progressing their career paths.
    • Conduct interviews for new team members joining the organization.
    • Define quarterly and yearly employee objectives.
    • Ensure employees' well-being.
    • Evaluate employees following the Performance Management process.
    • Inspire and motivate their team and coworkers.
    • Provide technical training and oversee overall training programs.
    • Resolve employee conflicts quickly and efficiently.
  • Operation Management (15%)
    • Assist supervisors in identifying suitable resources for project assignments.
    • Support supervisors in optimizing overall profitability.
    • Optimize non-billable time for teams through effective training, continuous improvement, or sales support.
    • Contribute to sales efforts by evaluating projects, estimating work, and providing technical content for RFP responses and proposals.
  • Practice Management (10%)
    • Continuously identify and implement new technologies that can enhance existing processes.
    • Collaborate with other Team Leaders and the Continuous Improvement Agency to define, implement, and promote best practices.
  • Project Contribution (60%)
    • Provide technical guidance during project problem resolution and escalation.
    • Support project managers with technical resources requiring special attention.
    • Contribute to customer projects through requirements gathering, analysis, solution architecture, development, configuration, validation, quality control, documentation, and training.
    • Respond to customer inquiries and provide immediate assistance for urgent requests.
Requirements
  • University degree in software engineering, information technology, business, or a relevant field.
  • Extensive knowledge of NetSuite.
  • Experience in all phases of a project: analysis, design, development, conversion, installation, training, support (at least 2 years).
  • Mastery of tools, processes, and best practices related to the discipline.
  • Strong leadership skills.
  • Ability to coach and mentor team members in consulting.
  • Excellent communication skills in English and French.
  • Knowledge of business processes.
  • Management experience in matrix-based organizations is an asset.
What We Offer
  • A dynamic and professional team environment.
  • An excellent company culture focused on people.
  • Competitive compensation package, including $120,000 - $180,000 annually, depending on experience.
  • Overtime payment at 1.5 times regular rate.
  • Flexible schedule and hybrid work arrangement.
  • 50% compensation for OPUS/AMT card.
  • Continuing education opportunities, including paid certifications related to your role.
  • Internet and cellphone allocation.


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