Technical Solution Expert

3 weeks ago


Montreal, Quebec, Canada GURUS Solutions Full time

Job Summary

The Team Leader, NetSuite Consultant, is a technical solution expert responsible for contributing to customer projects and managing the practice and people in their area of expertise.

Key Responsibilities

  • Act as a mentor by providing coaching and support to team members
  • Assist employees in the definition and progress of their career path
  • Conduct interviews for new team members joining the organization
  • Define quarterly and yearly employee objectives
  • Ensure employees' well-being
  • Evaluate employees by following the Performance Management process
  • Inspire and motivate their team and co-workers
  • Provide technical training and oversee overall training program
  • Resolve employee conflicts quickly and efficiently

Operation Management

  • Assist supervisor in identifying appropriate resources to be assigned on projects
  • Assist his/her supervisor in optimizing the overall profitability
  • Optimize outcome of non-billable time of their team through effective training, continuous improvement or sale support
  • Support sales by evaluating projects, estimating work, providing technical content for RFP response and proposal, attending customer calls and visits to gather requirements and to perform technical presentation

Practice Management

  • Continuously look out for new technology that can or should be implemented
  • Identify, define, implement and promote best-practices, in collaboration with other Team Leaders and the Continuous Improvement Agency (CIA)

Project Contribution

  • Act as technical reference in his/her field during project problems resolution and escalation
  • Assist project managers with projects and technical resources requiring special attention
  • Contribute to customer project by performing requirements gathering and analysis, gap identification, solution architecture and design, development, configuration, validation, quality control, documentation and training
  • Respond to customer calls and provide immediate assistance for urgent requests

What We Offer

  • Be part of a team of fun, determined and professional people, with an interest in business and technology
  • Great company culture focused on people
  • Work / Life Balance is embedded in our core values - eligible employees are entitled to overtime payment at 1.5 times the regular rate
  • Dialogue - medical online app
  • Flexible schedule and hybrid work
  • 50% compensation for OPUS/AMT card
  • Continuing education - paid certifications related to your role
  • Internet and cellphone allocation

This position requires proficiency in a language other than French due to the fact that 75% of our clients operate in English



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