Technical Solution Expert
3 weeks ago
Job Summary
The Team Leader, NetSuite Consultant, is a technical solution expert responsible for contributing to customer projects and managing the practice and people in their area of expertise.
Key Responsibilities
- Act as a mentor by providing coaching and support to team members
- Assist employees in the definition and progress of their career path
- Conduct interviews for new team members joining the organization
- Define quarterly and yearly employee objectives
- Ensure employees' well-being
- Evaluate employees by following the Performance Management process
- Inspire and motivate their team and co-workers
- Provide technical training and oversee overall training program
- Resolve employee conflicts quickly and efficiently
Operation Management
- Assist supervisor in identifying appropriate resources to be assigned on projects
- Assist his/her supervisor in optimizing the overall profitability
- Optimize outcome of non-billable time of their team through effective training, continuous improvement or sale support
- Support sales by evaluating projects, estimating work, providing technical content for RFP response and proposal, attending customer calls and visits to gather requirements and to perform technical presentation
Practice Management
- Continuously look out for new technology that can or should be implemented
- Identify, define, implement and promote best-practices, in collaboration with other Team Leaders and the Continuous Improvement Agency (CIA)
Project Contribution
- Act as technical reference in his/her field during project problems resolution and escalation
- Assist project managers with projects and technical resources requiring special attention
- Contribute to customer project by performing requirements gathering and analysis, gap identification, solution architecture and design, development, configuration, validation, quality control, documentation and training
- Respond to customer calls and provide immediate assistance for urgent requests
What We Offer
- Be part of a team of fun, determined and professional people, with an interest in business and technology
- Great company culture focused on people
- Work / Life Balance is embedded in our core values - eligible employees are entitled to overtime payment at 1.5 times the regular rate
- Dialogue - medical online app
- Flexible schedule and hybrid work
- 50% compensation for OPUS/AMT card
- Continuing education - paid certifications related to your role
- Internet and cellphone allocation
This position requires proficiency in a language other than French due to the fact that 75% of our clients operate in English
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