Front Desk Associate

1 day ago


Edmonton, Alberta, Canada Four Points by Sheraton Full time
Job Description:

We are seeking a detail-oriented and customer-focused Front Desk Associate to join our team at Four Points by Sheraton. In this role, you will be responsible for providing exceptional service to our guests, handling room assignments, and maintaining the front desk area.

Responsibilities:
  • Register arriving guests and assign rooms efficiently
  • Process group arrivals and departures in a timely manner
  • Take, cancel, and change room reservations as needed
  • Provide general information about local points of interest to guests
  • Process guests' departures, calculate charges, and receive payments accurately
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties, including faxing, filing, and photocopying
  • Answer telephone calls and relay messages promptly
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wake-up calls
Requirements:
  • Client focus and excellent communication skills
  • Reliability and ability to work as part of a team
Benefits:
  • A competitive salary range of $45,000 - $55,000 per year, depending on experience
  • Ongoing training and development opportunities
  • A supportive and dynamic work environment

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