Sea Logistics Customer Care Professional
4 weeks ago
About the Role
This is a customer-focused position that requires the ability to build and develop long-term partnerships with internal and external partners, as well as the ability to listen, communicate, transfer information, handle customer inquiries, and provide solutions.
Key Responsibilities
- Provide proactive advice and consultancy to ensure customer satisfaction.
- Learn customers' business and needs to support their business goals by creating clear, open communication channels.
- Promote proactive and consistent engagement with the Operational Care Centre (OCC) to transition customer information for flawless operations execution.
- Ensure the quality of information transition to the OCC reflects the level of quality each new customer expects from a premier organization.
- Design the implementation experience around the customers' business and day-to-day realities.
- Understand standard specific shipping requirements and consistently offer best solutions while adapting to changes that may arise and affect 'normal' shipping patterns.
- Facilitate customers' ability to obtain quotes for any business mode that is the best fit for that particular shipment.
- Document communication rules of engagement that are led by the customer in defining the relationship, ensuring that we hold up our part of the partnership.
- Facilitate solutions with appropriate counterparts, follow up consistently (internally and externally), document issues to create a 360-degree view of the customer with the ultimate goal to turn a negative experience into a positive experience for the customer.
- Become the resource of timely and relevant information that may impact customers' business to adjust planning, budgets, etc., to mitigate their risk.
- Guide customers through Kuehne+Nagel on-line tools that support their goals (efficiency, planning, visibility).
- Document, investigate, and resolve customer concerns in a timely fashion.
- Ensure all GXP training is completed and all Pharmaceutical shipments are handled based on GXP requirements and compliance.
- Understand and adhere to Kuehne+Nagel QSHE processes and requirements as stipulated in SOP/WI.
Requirements
- Bachelor's degree in supply chain management or similar field.
- 3+ years of Sea Logistics Imports and Freight Forwarding experience.
- Bilingual in French and English is a must.
- Excellent communication skills (both oral and written).
- Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel).
- Dangerous Goods Regulations (DGR), CIFFA I + II certificates is considered an asset.
Why Kuehne+Nagel?
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.
-
Sea Logistics Customer Care Specialist
4 weeks ago
Québec, Quebec, Canada Kuehne+Nagel Full timeAbout the RoleThis is a customer-focused position that requires the ability to build and develop long-term partnerships with internal and external stakeholders. The successful candidate will have excellent communication skills, both oral and written, and be able to listen, communicate, and transfer information effectively.Key ResponsibilitiesProvide...
-
Global Logistics Customer Service Expert
3 weeks ago
Québec, Quebec, Canada Kuehne+Nagel Full timeAbout This RoleWe are seeking a highly skilled Sea Logistics Customer Care Specialist to join our team at Kuehne+Nagel. As a key member of our Sea Logistics team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesThe successful candidate will be responsible for:Providing proactive advice and...
-
Sea Logistics Customer Care Professional
3 weeks ago
Québec, Quebec, Canada Kuehne+Nagel Full timeAbout the RoleThis is a customer-focused position that requires the ability to build and develop long-term partnerships with internal and external partners, as well as the ability to listen, communicate, and provide solutions to customers.Key ResponsibilitiesProvide proactive advice and consultancy to customers to ensure their satisfaction and loyalty.Learn...
-
Québec, Quebec, Canada Kuehne+Nagel Full timeUnlock Your Potential in Sea LogisticsWe are seeking a highly skilled International Logistics Operations Coordinator to join our team at Kuehne+Nagel. This exciting opportunity will allow you to build and develop long-term partnerships with internal and external stakeholders, leveraging your exceptional communication and problem-solving skills.About the...
-
Logistics Operations Specialist
1 week ago
Québec, Quebec, Canada UniUni Logistics Full timeAt UniUni Logistics, we're on a mission to elevate and streamline fulfillment services in Canada.We're not just another courier service - we're a team of dedicated professionals working together to meet customers' demanding expectations.We believe that our employees are the backbone of our success, which is why we offer exciting opportunities for career...
-
Logistics Delivery Professional
1 week ago
Québec, Quebec, Canada UPS Full timeJob OverviewWe are seeking a skilled and efficient Logistics Delivery Professional to join our team. This is a unique opportunity for individuals who enjoy working in a fast-paced environment, interacting with customers, and ensuring timely delivery of packages.SalaryThe estimated annual salary for this position is $60,000 - $80,000, depending on location...
-
Customer Logistics Manager
4 weeks ago
Québec, Quebec, Canada EightSix Network Full timeJob Title: Customer Logistics ManagerJob Summary:We are seeking a highly skilled Customer Logistics Manager to join our team at EightSix Network. As a key member of our logistics team, you will be responsible for developing and managing KPIs that speak to service, missed opportunities, growth, and profitability.Responsibilities:1. Key Elements:Develop and...
-
Logistics Coordinator
4 weeks ago
Québec, Quebec, Canada UniUni Logistics Full time**About Us**At UniUni Logistics, we're a dynamic Canadian courier that's revolutionizing e-commerce and logistics. Our team and cutting-edge technology work together to provide top-notch fulfillment services, meeting customers' high expectations.**What We Offer**We're committed to helping our employees achieve their career goals. We believe in the importance...
-
Customer Service Professional
2 weeks ago
Québec, Quebec, Canada Smart & Biggar Full timeKey Responsibilities:Process and manage customer orders in the JD Edwards system, ensuring data integrity throughout the order lifecycle.Verify and validate purchase order details, ensuring compliance with company policies and customer agreements.Address and resolve customer inquiries and requests in a timely manner.Monitor and track order statuses, ensuring...
-
Customer Service Representative
5 days ago
Québec, Quebec, Canada CAT inc Full timeAbout CAT Inc.Headquartered in North America, CAT Inc. is a leading provider of transportation solutions with nine divisions and over 25 terminals. Established in 1978, our company has built a reputation for delivering exceptional service, safety, innovation, and sustainability. We offer customized transportation services tailored to each customer's unique...
-
Logistics Delivery Professional
7 days ago
Québec, Quebec, Canada UPS Full timeAbout UPSUPS is a global leader in the logistics industry, delivering packages to millions of customers worldwide. As a Package Delivery Driver, you will play a critical role in ensuring timely and efficient delivery of packages to residential areas.Compensation PackageWe offer a competitive hourly rate of $17.30/h with an opportunity to earn up to $32.99/h...
-
Logistics Delivery Specialist
7 days ago
Québec, Quebec, Canada NAPA Full timeCompany OverviewNAPA is a dynamic and growing company that values its employees and customers. We are committed to providing excellent service and opportunities for growth and development.Salary$45,000 - $60,000 per year, based on qualifications and experience.Job DescriptionAs a Logistics Delivery Specialist, you will be responsible for delivering parts and...
-
Logistics Operations Specialist
5 days ago
Québec, Quebec, Canada Proforce Personnel Full timeWe are seeking an experienced Logistics Coordinator to join our team at Proforce Personnel. As a leading personnel solutions provider, we understand the importance of efficient logistics operations in driving business success.Job DescriptionThe successful candidate will be responsible for shipping orders to US and Canadian customers while working closely...
-
Logistics and Supply Chain Expert
5 days ago
Québec, Quebec, Canada Smart & Biggar Full timeAbout the Role We are seeking a highly skilled Logistics and Supply Chain Expert to join our team as a Regional Logistics Manager. This is a permanent, full-time position based in Montreal, QC, Canada. Job Summary The successful candidate will be responsible for leading and overseeing all logistics operations in Eastern Canada, ensuring the safe, reliable,...
-
Logistics Associate
4 weeks ago
Québec, Quebec, Canada RONA Full timeRONA is a leader in the Canadian retail industry, with over 22,000 employees dedicated to helping customers bring their projects to life. As a Logistics Associate - Customer Service Specialist, you will play a critical role in ensuring the smooth delivery of orders to our valued customers.Company Overview: RONA is a Canadian retail company with a rich...
-
Logistics Coordinator
1 month ago
Québec, Quebec, Canada CB Canada Full timeLogistics CoordinatorWe are seeking a highly skilled Logistics Coordinator to join our team at CB Canada. As a key member of our logistics team, you will be responsible for coordinating ocean freight shipments, last mile logistics, and ensuring the smooth flow of cargo to our customers.Key Responsibilities:Coordinate ocean freight shipments at origin,...
-
Freight Logistics Coordinator
4 weeks ago
Québec, Quebec, Canada FedEx Full timeJob OverviewCareer DescriptionAt FedEx, we are committed to delivering exceptional customer experiences. We are seeking a highly skilled and detail-oriented Freight Logistics Coordinator to join our team.About the RoleThis is a challenging and rewarding role that requires excellent communication and organizational skills. As a Freight Logistics Coordinator,...
-
Logistics Coordinator
1 month ago
Québec, Quebec, Canada Randstad Full timeLogistics Coordinator Job DescriptionWe are seeking an experienced Logistics Coordinator to join our team in the transportation sector.About the Role:Assist in the coordination of logistics operations to ensure timely and efficient delivery of goods.Collaborate with cross-functional teams to identify and implement process improvements.Develop and maintain...
-
Logistics Coordinator
4 weeks ago
Québec, Quebec, Canada Aéropro Full timeAéropro is seeking a Logistics Clerk to join our team. The ideal candidate will have a secondary (high) school graduation certificate and less than 7 months of experience in a related field. The successful candidate will be responsible for coordinating logistics operations, ensuring timely and efficient delivery of goods. The role is permanent, with a 35-40...
-
Logistics Coordinator
1 month ago
Québec, Quebec, Canada Randstad Canada Full timeLogistics Coordinator Remote Job OpportunityWe are seeking an experienced Logistics Coordinator to join our team in Quebec City. This role involves planning, coordinating, and monitoring transportation operations, optimizing our computer system, and providing exceptional customer service.Key Responsibilities:Plan and coordinate transportation...