International Logistics Operations Coordinator
13 hours ago
We are seeking a highly skilled International Logistics Operations Coordinator to join our team at Kuehne+Nagel. This exciting opportunity will allow you to build and develop long-term partnerships with internal and external stakeholders, leveraging your exceptional communication and problem-solving skills.
About the RoleThis customer-focused position requires a deep understanding of logistics operations, with a keen ability to listen, communicate, and provide solutions to meet customer needs. As an International Logistics Operations Coordinator, you will be responsible for:
- Providing proactive advice and consultancy to customers to ensure their satisfaction and loyalty
- Leveraging advanced computer skills to create clear, open communication channels with customers and internal partners
- Promoting pro-active and consistent engagement with the Operational Care Centre (OCC) to transition customer information for seamless operations execution
- Ensuring quality of information transition to the OCC, reflecting the high standards expected from a premier logistics organization
- Designing customer experiences that cater to their business and day-to-day realities
- Understanding standard shipping requirements and consistently offering best solutions while adapting to changes in shipping patterns
- Facilitating customer quotes for various business modes that suit their shipment needs
- Documenting communication rules of engagement led by customers, ensuring partnership success
- Facilitating solutions with internal counterparts, following up consistently, documenting issues, and creating a 360-degree view of the customer to turn negative experiences into positive ones
- Becoming a resource for timely and relevant information impacting customers' businesses, helping them adjust planning and mitigate risks
- Guiding customers through Kuehne+Nagel's online tools supporting their goals (efficiency, planning, visibility)
- Documenting, investigating, and resolving customer concerns in a timely manner
- Ensuring adherence to GXP training and Pharmaceutical shipment handling according to GXP requirements and compliance
- Understanding and adhering to Kuehne+Nagel QSHE processes and requirements as stipulated in SOP/WI
To excel in this role, you should possess:
- A Bachelor's degree in Supply Chain Management or a similar field
- At least 3 years of experience in Sea Logistics Imports and Freight Forwarding
- Bilingual proficiency in French and English is mandatory
- Excellent communication skills (oral and written)
- Advanced computer skills, including full proficiency with Microsoft Office Suite (especially Excel)
- Dangerous Goods Regulations (DGR), CIFFA I + II certificates are considered assets
Kuehne+Nagel offers a competitive salary range of $70,000 - $90,000 per annum, depending on experience, along with a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs, and a dynamic global work environment. We are committed to providing a stable and rewarding career growth opportunity in the international logistics industry.
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