Customer Service Professional
2 weeks ago
Key Responsibilities:
- Process and manage customer orders in the JD Edwards system, ensuring data integrity throughout the order lifecycle.
- Verify and validate purchase order details, ensuring compliance with company policies and customer agreements.
- Address and resolve customer inquiries and requests in a timely manner.
- Monitor and track order statuses, ensuring updates are communicated promptly and accurately to customers.
- Coordinate with logistics, operations, and procurement teams to ensure alignment between customer expectations and operations capabilities.
- Collaborate with sales teams to address and resolve customer issues, ensuring seamless communication between departments.
Requirements:
- Completed DEC in administration, business, or a related field is a valuable asset.
- Exceptional verbal and written communications skills in French and English.
- Comfortable and confident in communicating with customers via phone and email.
- Demonstrates a strong work ethic and a drive for success, with essential qualities of compassion, integrity, and honesty.
- Minimum of 3 years of relevant experience as a Customer Service Representative within distribution, logistics, or manufacturing industries.
- Ability to work both independently and collaboratively in a team environment.
- Thrives in a fast-paced environment, able to make quick decisions and work under pressure.
Benefits:
- Competitive salary and generous performance incentive program.
- Comprehensive benefits package including dental, medical, HSA, paramedical, etc.
- Employee wellness initiatives designed to enhance quality of life, including a Wellness Portfolio and virtual wellness and mental health program.
- Access to virtual care/telemedicine services for you and your family, offering 24/7 physician availability.
- Retirement plan with employer matching and several long-term investment programs.
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