Sea Logistics Customer Care Specialist

2 weeks ago

Québec, Quebec, Canada Kuehne+Nagel Full time

About the Role

This is a customer-focused position that requires the ability to build and develop long-term partnerships with internal and external stakeholders. The successful candidate will have excellent communication skills, both oral and written, and be able to listen, communicate, and transfer information effectively.

Key Responsibilities

  • Provide proactive advice and consultancy to customers to ensure their satisfaction and loyalty.
  • Learn customers' business and needs to support their business goals by creating clear, open communication channels.
  • Promote proactive and consistent engagement with the Operational Care Centre (OCC) to transition customer information for flawless operations execution.
  • Ensure the quality of information transition to the OCC to reflect the level of quality each new customer expects from a premier organization.
  • Design the experience during implementation around the customers' business and day-to-day realities.
  • Understand standard specific shipping requirements and consistently offer best solutions while adapting to changes that may arise.
  • Facilitate customers' ability to obtain quotes for any business mode that is the best fit for that particular shipment.
  • Document communication rules of engagement that are led by the customer in defining the relationship.
  • Facilitate solutions with appropriate counterparts, follow up consistently, document issues, and create a 360-degree view of the customer.
  • Become the resource of timely and relevant information that may impact customers' business to adjust planning, budgets, etc., to mitigate their risk.
  • Guide customers through Kuehne+Nagel's on-line tools that support their goals.
  • Document, investigate, and resolve customer concerns in a timely fashion.
  • Ensure that all GXP training is completed and all Pharmaceutical shipments are handled based on GXP requirements and compliance.
  • Understand and adhere to Kuehne+Nagel's QSHE processes and requirements as stipulated in SOP/WI.

Requirements

  • Bachelor's degree in supply chain management or similar field.
  • 3+ years of Sea Logistics Imports and Freight Forwarding experience.
  • Bilingual in French and English is a must.
  • Excellent communication skills.
  • Advanced computer skills, including full proficiency with Microsoft Office Suite.
  • Dangerous Goods Regulations (DGR), CIFFA I + II certificates is considered an asset.

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