Sea Logistics Customer Care Specialist

4 weeks ago

Québec, Quebec, Canada Kuehne+Nagel Full time

About the Role

This is a customer-focused position that requires the ability to build and develop long-term partnerships with internal and external stakeholders. The successful candidate will have excellent communication skills, both oral and written, and be able to listen, communicate, and transfer information effectively.

Key Responsibilities

  • Provide proactive advice and consultancy to customers to ensure their satisfaction and loyalty.
  • Learn customers' business and needs to support their business goals by creating clear, open communication channels.
  • Promote proactive and consistent engagement with the Operational Care Centre (OCC) to transition customer information for flawless operations execution.
  • Ensure the quality of information transition to the OCC to reflect the level of quality each new customer expects from a premier organization.
  • Design the experience during implementation around the customers' business and day-to-day realities.
  • Understand standard specific shipping requirements and consistently offer best solutions while adapting to changes that may arise.
  • Facilitate customers' ability to obtain quotes for any business mode that is the best fit for that particular shipment.
  • Document communication rules of engagement that are led by the customer in defining the relationship.
  • Facilitate solutions with appropriate counterparts, follow up consistently, document issues, and create a 360-degree view of the customer.
  • Become the resource of timely and relevant information that may impact customers' business to adjust planning, budgets, etc., to mitigate their risk.
  • Guide customers through Kuehne+Nagel's on-line tools that support their goals.
  • Document, investigate, and resolve customer concerns in a timely fashion.
  • Ensure that all GXP training is completed and all Pharmaceutical shipments are handled based on GXP requirements and compliance.
  • Understand and adhere to Kuehne+Nagel's QSHE processes and requirements as stipulated in SOP/WI.

Requirements

  • Bachelor's degree in supply chain management or similar field.
  • 3+ years of Sea Logistics Imports and Freight Forwarding experience.
  • Bilingual in French and English is a must.
  • Excellent communication skills.
  • Advanced computer skills, including full proficiency with Microsoft Office Suite.
  • Dangerous Goods Regulations (DGR), CIFFA I + II certificates is considered an asset.

  • Sea Logistics Customer Care Professional

    1 month ago

    Québec, Quebec, Canada Kuehne+Nagel Full time

    About the RoleThis is a customer-focused position that requires the ability to build and develop long-term partnerships with internal and external partners, as well as the ability to listen, communicate, transfer information, handle customer inquiries, and provide solutions.Key ResponsibilitiesProvide proactive advice and consultancy to ensure customer...

  • Global Logistics Customer Service Expert

    4 weeks ago

    Québec, Quebec, Canada Kuehne+Nagel Full time

    About This RoleWe are seeking a highly skilled Sea Logistics Customer Care Specialist to join our team at Kuehne+Nagel. As a key member of our Sea Logistics team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesThe successful candidate will be responsible for:Providing proactive advice and...

  • Logistics Operations Specialist

    2 weeks ago

    Québec, Quebec, Canada UniUni Logistics Full time

    At UniUni Logistics, we're on a mission to elevate and streamline fulfillment services in Canada.We're not just another courier service - we're a team of dedicated professionals working together to meet customers' demanding expectations.We believe that our employees are the backbone of our success, which is why we offer exciting opportunities for career...

  • Sea Logistics Customer Care Professional

    3 weeks ago

    Québec, Quebec, Canada Kuehne+Nagel Full time

    About the RoleThis is a customer-focused position that requires the ability to build and develop long-term partnerships with internal and external partners, as well as the ability to listen, communicate, and provide solutions to customers.Key ResponsibilitiesProvide proactive advice and consultancy to customers to ensure their satisfaction and loyalty.Learn...

  • International Logistics Operations Coordinator

    1 week ago

    Québec, Quebec, Canada Kuehne+Nagel Full time

    Unlock Your Potential in Sea LogisticsWe are seeking a highly skilled International Logistics Operations Coordinator to join our team at Kuehne+Nagel. This exciting opportunity will allow you to build and develop long-term partnerships with internal and external stakeholders, leveraging your exceptional communication and problem-solving skills.About the...

  • Logistics Associate

    4 weeks ago

    Québec, Quebec, Canada RONA Full time

    RONA is a leader in the Canadian retail industry, with over 22,000 employees dedicated to helping customers bring their projects to life. As a Logistics Associate - Customer Service Specialist, you will play a critical role in ensuring the smooth delivery of orders to our valued customers.Company Overview: RONA is a Canadian retail company with a rich...

  • Logistics Delivery Specialist

    1 week ago

    Québec, Quebec, Canada NAPA Full time

    Company OverviewNAPA is a dynamic and growing company that values its employees and customers. We are committed to providing excellent service and opportunities for growth and development.Salary$45,000 - $60,000 per year, based on qualifications and experience.Job DescriptionAs a Logistics Delivery Specialist, you will be responsible for delivering parts and...

  • Pharmaceutical Customer Care Specialist

    4 weeks ago

    Québec, Quebec, Canada TalentWorldGroup Full time

    Job Title: Pharmaceutical Customer Care SpecialistJob Summary: We are seeking a highly skilled customer care professional to join our team. As a Pharmaceutical Customer Care Specialist, you will be the first point of contact for customers regarding order management, product and service complaints, adverse events, and general inquiries.Key...

  • Logistics Operations Specialist

    1 week ago

    Québec, Quebec, Canada Proforce Personnel Full time

    Job SummaryWe are seeking an experienced Logistics Operations Specialist to join our team at Proforce Personnel. In this role, you will be responsible for coordinating the flow of goods and materials from one place to another.ResponsibilitiesActual Costing: Analyze and calculate costs associated with logistics operations.Approving Bookings: Verify and...

  • Customer Logistics Manager

    4 weeks ago

    Québec, Quebec, Canada EightSix Network Full time

    Job Title: Customer Logistics ManagerJob Summary:We are seeking a highly skilled Customer Logistics Manager to join our team at EightSix Network. As a key member of our logistics team, you will be responsible for developing and managing KPIs that speak to service, missed opportunities, growth, and profitability.Responsibilities:1. Key Elements:Develop and...

  • Logistics Delivery Specialist

    1 month ago

    Québec, Quebec, Canada CB Canada Full time

    Job OverviewUPS Canada is seeking a skilled Logistics Delivery Specialist to join our team. As a key member of our delivery team, you will be responsible for delivering packages to customers in residential areas using your personal vehicle.Key ResponsibilitiesRetrieve packages from UPS facilities and load them into your personal vehicle.Deliver packages to...

  • Logistics Coordinator

    4 weeks ago

    Québec, Quebec, Canada UniUni Logistics Full time

    **About Us**At UniUni Logistics, we're a dynamic Canadian courier that's revolutionizing e-commerce and logistics. Our team and cutting-edge technology work together to provide top-notch fulfillment services, meeting customers' high expectations.**What We Offer**We're committed to helping our employees achieve their career goals. We believe in the importance...

  • Warehouse Operations Specialist

    1 week ago

    Québec, Quebec, Canada UniUni Logistics Full time

    At UniUni Logistics, we strive to deliver unparalleled service in the last mile delivery and e-commerce fulfillment operation. As a Warehouse Operations Specialist, you will play a vital role in ensuring timely completion of daily sorting tasks.Packaging, sorting, and labeling goods for transport are essential responsibilities that require attention to...

  • Customer Service Representative

    1 week ago

    Québec, Quebec, Canada CAT inc Full time

    About CAT Inc.Headquartered in North America, CAT Inc. is a leading provider of transportation solutions with nine divisions and over 25 terminals. Established in 1978, our company has built a reputation for delivering exceptional service, safety, innovation, and sustainability. We offer customized transportation services tailored to each customer's unique...

  • Logistics Delivery Specialist

    2 weeks ago

    Québec, Quebec, Canada UPS Full time

    UPS is a global leader in logistics and transportation, delivering packages to residential areas with efficiency and reliability. We are seeking highly skilled and physically fit individuals to join our team as Logistics Delivery Specialists.Salary: Our starting hourly rate is $17.30/hour, plus a bonus of $1.70/hour, totaling up to $32.99/hour after 48...

  • Logistics Specialist

    1 week ago

    Québec, Quebec, Canada UPS Full time

    UPS is a leader in the logistics industry, and we're seeking experienced individuals to join our team as Package Delivery Specialists.The ideal candidate will possess excellent customer service skills and be able to work efficiently in a fast-paced outdoor environment. They must also have a valid class 5 driver's license and be able to lift up to 70 pounds...

  • Logistics Coordinator

    2 weeks ago

    Québec, Quebec, Canada CAT inc Full time

    Job SummaryWe are seeking a highly skilled Logistics Coordinator to join our team at CAT inc. as a Freight Management Specialist. This key role will play a vital part in ensuring the smooth coordination of goods movement and timely delivery of shipments.Main ResponsibilitiesAssign qualified carriers to customer loads, leveraging industry expertise and market...

  • Logistics Operations Specialist

    1 week ago

    Québec, Quebec, Canada Proforce Personnel Full time

    We are seeking an experienced Logistics Coordinator to join our team at Proforce Personnel. As a leading personnel solutions provider, we understand the importance of efficient logistics operations in driving business success.Job DescriptionThe successful candidate will be responsible for shipping orders to US and Canadian customers while working closely...

  • Nail Care Specialist

    3 weeks ago

    Québec, Quebec, Canada Ongles Jessica Full time

    About the Role:Ongles Jessica is seeking a skilled Nail Care Specialist to join our team. As a Nail Care Specialist, you will be responsible for providing exceptional nail care services to our clients, including manicures, pedicures, and nail enhancements.Responsibilities:Provide custom nail designs and applicationsClean, trim, and polish nailsApply or...

  • Logistics Operations Specialist

    1 week ago

    Québec, Quebec, Canada Proforce Personnel Full time

    Job SummaryWe are seeking an experienced Logistics Coordinator to join our team at Proforce Personnel. The ideal candidate will have a strong background in outbound logistics, with knowledge of main US and Canadian retailers.About the RoleThis is a hybrid workplace position, requiring effective communication and problem-solving skills. The Logistics...