Customer Service Liaison Position in Montreal
1 week ago
We are seeking a highly skilled Customer Service Liaison to join our team at Valorem in Montreal. This role offers a competitive salary of approximately $45,000 - $55,000 per annum.
Job SummaryThis is a remote position that requires excellent communication skills and the ability to work independently. As a Customer Service Liaison, you will be responsible for addressing customer inquiries efficiently, providing solutions to client issues, and updating and managing customer accounts.
Key Responsibilities- Address customer inquiries via phone, email, or chat platforms.
- Provide timely and effective solutions to client issues, ensuring high levels of customer satisfaction.
- Update and manage customer accounts, including processing orders and returns.
- Offer product and service information to customers, highlighting key features and benefits.
- Document interactions accurately, maintaining detailed records of customer communications.
- Collaborate with the support team to resolve complex issues and improve overall customer experience.
- Minimum 1 year of experience in customer service, preferably in a similar role.
- High school diploma or equivalent required; degree in business or a related field an asset.
- Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
- Proven problem-solving skills, with the ability to think critically and resolve complex issues.
- Computer literacy required, with proficiency in CRM software and other relevant tools.
- Stable internet connection and reliable equipment necessary for remote work.
- Must be located in Canada, with a valid address and ID required for tax purposes.
- Competitive salary range: $45,000 - $55,000 per annum.
- Flexible working hours to accommodate your needs and lifestyle.
- Remote position allowing for work-life balance and flexibility.
- Full-time or part-time options available, depending on your preference.
- Growth opportunities within the company, with training and development programs to support your career goals.
- Positive team environment with a focus on collaboration and mutual respect.
- Training provided to ensure success in the role and beyond.
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