Customer Experience Manager

2 weeks ago


Port Hope Simpson, Canada Alexis Hotel Full time
About Alexis Hotel

We are a leading hospitality provider, dedicated to delivering exceptional guest experiences. Our team is passionate about creating memorable moments for our clients.

Job Title: Customer Experience Manager

Salary: $50,000 - $65,000 per annum

Job Summary

We are seeking a seasoned professional to join our team as a Customer Experience Manager. This role involves overseeing the day-to-day operations of our hotel, ensuring that all guests receive top-notch service and attention to detail.

Key Responsibilities
  • Coordinate activities with other departments to ensure seamless guest experiences.
  • Establish work schedules and procedures to maximize efficiency.
  • Prepare and submit reports on key performance indicators.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs and provide personalized support.
  • Coordinate, assign, and review work to ensure high-quality standards.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
  • Requisition materials and supplies to meet operational needs.
Supervision

The Customer Experience Manager will supervise 1-2 people, providing guidance and support to ensure the team meets its objectives.

Computer and Technology Knowledge

A strong understanding of MS Outlook and other relevant software applications is essential for this role.

Work Conditions and Physical Capabilities
  • Attention to detail is crucial in this position, as accuracy is paramount in delivering excellent guest experiences.
  • This role requires working in a fast-paced environment, often under pressure to meet deadlines.
  • Standing for extended periods may be necessary, depending on the task at hand.
Personal Suitability
  • Able to maintain accurate records and files.
  • Focused on delivering exceptional client service.
  • Demonstrates dependability, efficiency, and excellent interpersonal skills.
  • Excellent written and oral communication skills are essential for effective collaboration and stakeholder engagement.
  • Able to adapt to changing situations and priorities.
  • Demonstrates initiative and takes ownership of tasks and projects.
  • Possesses strong judgement and decision-making skills.
  • Organized and able to prioritize tasks effectively.
  • A team player with a positive attitude and outlook.


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