Customer Experience Manager
2 weeks ago
We are a leading hospitality provider, dedicated to delivering exceptional guest experiences. Our team is passionate about creating memorable moments for our clients.
Job Title: Customer Experience ManagerSalary: $50,000 - $65,000 per annum
Job SummaryWe are seeking a seasoned professional to join our team as a Customer Experience Manager. This role involves overseeing the day-to-day operations of our hotel, ensuring that all guests receive top-notch service and attention to detail.
Key Responsibilities- Coordinate activities with other departments to ensure seamless guest experiences.
- Establish work schedules and procedures to maximize efficiency.
- Prepare and submit reports on key performance indicators.
- Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
- Assist clients/guests with special needs and provide personalized support.
- Coordinate, assign, and review work to ensure high-quality standards.
- Hire and train staff in job duties, safety procedures, and company policies.
- Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
- Requisition materials and supplies to meet operational needs.
The Customer Experience Manager will supervise 1-2 people, providing guidance and support to ensure the team meets its objectives.
Computer and Technology KnowledgeA strong understanding of MS Outlook and other relevant software applications is essential for this role.
Work Conditions and Physical Capabilities- Attention to detail is crucial in this position, as accuracy is paramount in delivering excellent guest experiences.
- This role requires working in a fast-paced environment, often under pressure to meet deadlines.
- Standing for extended periods may be necessary, depending on the task at hand.
- Able to maintain accurate records and files.
- Focused on delivering exceptional client service.
- Demonstrates dependability, efficiency, and excellent interpersonal skills.
- Excellent written and oral communication skills are essential for effective collaboration and stakeholder engagement.
- Able to adapt to changing situations and priorities.
- Demonstrates initiative and takes ownership of tasks and projects.
- Possesses strong judgement and decision-making skills.
- Organized and able to prioritize tasks effectively.
- A team player with a positive attitude and outlook.
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