Customer Experience Manager

6 months ago


Port Coquitlam, Canada Michaels of Canada, ULC. Full time

Store - VAN-PORT COQUITLAM, BC

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned

Preferred Knowledge/Skills/Abilities

**Preferred Type of experience the job requires**:
Retail management experience preferred

Physical Requirements

Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

**Total Base Pay Range for this Position**:
$17.75 - $26.10

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.



  • Port Coquitlam, Canada Michaels of Canada, ULC. Full time

    Store - VAN-PORT COQUITLAM, BC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...


  • Port Coquitlam, Canada Michaels of Canada, ULC. Full time

    Store - VAN-PORT COQUITLAM, BC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...


  • Port Coquitlam, British Columbia, Canada Chipotle Mexican Grill Full time

    Company OverviewChipotle Mexican Grill, Inc. (NYSE: CMG) is a leader in the food industry, committed to serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives.The company has restaurants in the United States, Canada, the United Kingdom, France and Germany, making it a pioneer...

  • Store Manager

    1 month ago


    Port Coquitlam, British Columbia, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a seasoned Store Manager - Customer Experience to join our team in Port Coquitlam, Canada. As a key member of our team, you will be responsible for supervising daily operations, ensuring high-quality service, and leading a team of employees.Key Responsibilities:Supervise daily operations, ensuring efficient workflows and high-quality...

  • Experience Manager

    2 weeks ago


    Port Coquitlam, British Columbia, Canada Scotiabank Full time

    Join Scotiabank, a leading bank in the Americas, as an Experience Manager - Customer Service.About the RoleIn this role, you will be responsible for delivering exceptional customer service and experience by processing day-to-day transactions, building strong relationships with customers, and identifying opportunities to exceed their needs.The ideal candidate...


  • Port Coquitlam, British Columbia, Canada Scotiabank Full time

    About the RoleThis leadership position is responsible for overseeing high-performing Retail Service teams at Scotiabank. The ideal candidate will champion Scotiabank's core values and culture, while prioritizing customer success and financial goals.Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates.Build strong...


  • Port Coquitlam, British Columbia, Canada Scotiabank Full time

    At Scotiabank, we're seeking a Customer Experience Leader to join our Canadian Banking Branch network. As the face of our organization, you'll be responsible for providing exceptional service and support to customers throughout their journey.About the RoleThis is a customer-facing role that requires strong communication and interpersonal skills. As a...


  • Port Coquitlam, Canada TD Bank Full time

    **Customer Experience Associate**: - 424207BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 11-2755 Lougheed Highway **Employment Type** - Regular **City** - Port Coquitlam **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...


  • Port Coquitlam, Canada TD Bank Full time

    **Customer Experience Associate**: - 414687BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 11-2755 Lougheed Highway **Employment Type** - Regular **City** - Port Coquitlam **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...


  • Port Coquitlam, British Columbia, Canada Scotiabank Full time

    Job OverviewWe are seeking an experienced leader to oversee our Retail Service teams at Scotiabank.About the RoleThis role is responsible for leading a team of Customer Experience Associates and Senior Customer Experience Associates.Key Responsibilities:The ideal candidate will have excellent leadership skills, with experience managing a team of employees....


  • Coquitlam, British Columbia, Canada EMPEROR CONCIERGE INC. Full time

    Job SummaryWe are seeking an experienced Customer Experience Manager to join our team at EMPEROR CONCIERGE INC. This is a unique opportunity to lead and develop the customer experience strategy, ensuring exceptional service delivery across various locations.About the RoleThe Customer Experience Manager will be responsible for coordinating activities with...


  • Port Coquitlam, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

    We are looking for a Service Delivery Professional to join our team at beBee Professionals. In this role, you will be responsible for providing exceptional service to our customers, handling their inquiries and resolving any issues they may encounter.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information about products...


  • Port Coquitlam, British Columbia, Canada Scotiabank Full time

    As a Customer Experience Lead at Scotiabank, you will be responsible for driving customer satisfaction and loyalty in our Retail Service teams.About the RoleThis is an exciting opportunity to lead and support a high-performing team of Customer Experience Associates, championing Scotiabank's core values and culture. We are looking for an enthusiastic and...


  • Port Coquitlam, Canada Scotiabank Full time

    Requisition ID: 210552 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...


  • Port Coquitlam, Canada Scotiabank Full time

    Requisition ID: 211344 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • Port Coquitlam, Canada Scotiabank Full time

    Requisition ID: 191928 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • Coquitlam, Canada TD Bank Full time

    **Work Location**: Coquitlam, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.** **KEY...


  • Coquitlam, Canada TD Bank Full time

    **Work Location**: Coquitlam, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers. **KEY...


  • Port Hope Simpson, Canada Alexis Hotel Full time

    About Alexis HotelWe are a leading hospitality provider, dedicated to delivering exceptional guest experiences. Our team is passionate about creating memorable moments for our clients.Job Title: Customer Experience ManagerSalary: $50,000 - $65,000 per annumJob SummaryWe are seeking a seasoned professional to join our team as a Customer Experience Manager....


  • Coquitlam, Canada TD Bank Full time

    **Customer Experience Associate**: - 417515BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1022 Austin Road **Employment Type** - Regular **City** - Coquitlam **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...