Customer Experience Manager

3 weeks ago

Port Coquitlam, Canada Michaels of Canada, ULC. Full time

Store - VAN-PORT COQUITLAM, BC

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned

Preferred Knowledge/Skills/Abilities

**Preferred Type of experience the job requires**:
Retail management experience preferred

Physical Requirements

Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

  • Customer Experience Manager

    5 days ago

    Port Coquitlam, Canada Michaels of Canada, ULC. Full time

    Store - VAN-PORT COQUITLAM, BC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard...

  • Customer Experience Associate

    1 day ago

    Port Coquitlam, Canada TD Bank Full time

    409560BR Retail Banking - Customer Service Port Coquitlam, BC May 15, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    7 days ago

    Port Coquitlam, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    1 day ago

    Port Coquitlam, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    6 days ago

    Coquitlam, Canada TD Bank Full time

    406081BR Retail Banking - Customer Service Coquitlam, BC April 12, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    5 days ago

    Coquitlam, Canada TD Bank Full time

    406188BR Retail Banking - Customer Service Coquitlam, BC April 13, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    1 day ago

    Coquitlam, Canada TD Bank Full time

    409558BR Retail Banking - Customer Service Coquitlam, BC May 15, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Experience Associate

    7 days ago

    Coquitlam, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    5 days ago

    Coquitlam, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    1 day ago

    Coquitlam, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    1 day ago

    Coquitlam, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    6 days ago

    Port Perry, Canada TD Bank Full time

    413282BR Retail Banking - Customer Service Port Perry, ON July 5, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...

  • Customer Experience Associate

    4 days ago

    Port Hope, Canada TD Bank Full time

    409344BR Retail Banking - Customer Service Port Hope, ON May 12, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Customer Service Specialist

    7 days ago

    Port Coquitlam, Canada RespLabs Medical Inc. Full time

    At RespLabs Medical we offer CPAP therapy products and services for sleep apnea patients helping them live a longer, healthier and happier life. If you are passionate about making a profound impact on the quality of patients’ lives, please apply, we would love to hear from you. - **New office opening May 1st, 2023 in Port Coquitlam.**_ **Customer Service...

  • Customer Service Coordinator

    6 days ago

    Port Coquitlam, Canada CustomAir Full time

    At CustomAir “The Difference is Service”. We exceed the expectations of our customers at every opportunity, which is why we are the technical leaders in the commercial/industrial HVAC and Refrigeration industry. We take pride in bettering the lives of those we have the privilege to serve, and as a result our employees are extremely important to our...

  • Counter Staff, Customer Service

    4 days ago

    Port Coquitlam, Canada DVC Ventures Vancouver Gun Range Full time

    **Company description** DVC Ventures is a business that caters to the public and offers and exhilarating experience for all our customers. From date nights to corporate team building events, tourism to membership, we offer it all and strive to always be the choice for people to visit. We have a high level of traffic and offer a fast paced, never a dull...

  • Counter Staff, Customer Service

    4 days ago

    Port Coquitlam, Canada DVC Ventures Vancouver Gun Range Full time

    **Company description** DVC Ventures is a business that caters to the public and offers and exhilarating experience for all our customers. From date nights to corporate team building events, tourism to membership, we offer it all and strive to always be the choice for people to visit. We have a high level of traffic and offer a fast paced, never a dull...

  • Customer Service Specialist

    5 days ago

    Port Coquitlam, Canada RespLabs Medical Inc. Full time

    At Resplabs Medical we offer cpap therapy products and services for sleep apnea patients helping them live a longer, healthier and happier life. If you are passionate about making a profound impact on the quality of patients’ lives, please apply, we would love to hear from you. **Customer Service Specialist** Customer Service Specialists are responsible...

  • Coordinator of Customer Experience Training|

    3 weeks ago

    Port Moody, BC, Canada OpenRoad Auto Group Full time

    Full-Time OpenRoad Toyota Port Moody Service Whether it's launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across...

  • Automotive Front End Advisor

    2 days ago

    Port Coquitlam, Canada Alpha Fleet Services Inc. Full time

    **About us** We are a professional Automotive Fleet company in Port Coquitlam, currently hiring office Admin to join our team. This is a full-time position to start as soon as possible. The position requires a minimum of 40 hours of work per week. Our company has an excellent reputation for quality service that exceeds customer expectations, and we expect...