Digital Commerce Business Strategist

2 weeks ago

Greater Toronto Area, Canada Pivotree Full time

Job Overview

Pivotree is seeking an accomplished Commerce Business Consultant to deliver strategic value to our clients. This critical role involves making definitive recommendations to customers on establishing baselines, key performance indicators, and strategies to achieve online objectives. As a trusted advisor, you will ensure targeted clients see the added-value nature of their relationship with Pivotree and specifically with the role of the Commerce Business Consultant.

This position will advise on various areas of expertise, including Business-to-Business and Direct-to-Consumer eCommerce, Product Information Management (PIM), Supply Chain, Content Management, Marketplaces, On-Site Search & Mobile Commerce.

Key Responsibilities

  • Provide a portfolio view/perspective across Pivotree's capability set to clients and prospective clients.
  • Understand the architecture capabilities and supported Pivotree implementations of the platforms.
  • Articulate business impact of decisions and potential directions within client roadmaps.
  • Collaborate with Delivery teams to identify gaps in skill sets needed to support trends or areas where Pivotree is at a competitive disadvantage.
  • Provide guidance to clients on how to approach their goals by understanding their needs and developing strategic roadmaps and complex solution consultation.

Sales Support

  • Engage in sales pursuits, especially those where multiple technologies are in play.
  • Define and develop the approach/response to a prospect opportunity.
  • Coordinate with Solution Architects and other cross-functional SMEs during the development of the approach.
  • Collaborate with sales teams and lead/facilitate discussions to gather high-level needs necessary to guide the prospect toward a recommended approach.
  • Participate in key milestone reviews of deliverables for approach/strategy/recommendations to ensure alignment to client vision.
  • Contribute to the creation of sales artifacts (SOWs, PGMs, RFPs, etc..) as part of sales pursuits.
  • Provide estimates for consulting hours within proposals.

Client Engagement

  • Establish a trusted advisor relationship with clients through knowledge of their business and strategy and alignment of technology to add value.
  • Participate in strategic engagements, quick starts, and Wedge offerings.
  • Participate in Discovery/Envisioning sessions and workshops to ensure the technology solution aligns with defined business goals.
  • May participate in a strategic oversight capacity within monthly managed services engagements.
  • Lead/facilitate/participate in client quarterly business reviews.
  • Work with clients as a trusted advisor to identify the value proposition of Digital Commerce Deployment, understand the organizational and operational impacts of Digital Commerce, and develop/maintain ongoing roadmaps for Digital Commerce Capabilities aligned to client business objectives.
  • Collaborate with Client Executives to provide direction, turning high-level strategies into executable business and technology plans/roadmaps that are delivered across multiple phases both internally and externally.
  • Support clients in defining, building, and maintaining a successful website.
  • Correlate current client business practices to platform/product/service capabilities or required features. Translate business requirements and solve business problems through technical solutions (cases, activity diagrams, and functional specifications) and non-technical solutions.
  • Analyze the strategy and activities of a Digital Commerce business or channel to recommend initiatives that the business or channel should undertake.
  • Participate in the creation of Statements of Work and/or proposals for new opportunities.
  • Collaborate with developers to establish the technical vision and analyze tradeoffs between usability and performance needs.

Thought Leadership and Marketing Support

  • Align with industry analysts on a regular basis to represent Pivotree's Commerce and associated disciplines.
  • Speak at industry events/host webinars as a recognized expert in the field of Digital Commerce.
  • Partner with the Commerce General Manager and Principal to socialize the message/strategy of the Commerce Practice to other BU's.
  • Create blogs, whitepapers, and other content around SME topics as part of thought leadership and support of Pivotree's marketing efforts.
  • Provide guidance to project teams in execution to ensure that the team understands the client's needs and that our solutions deliver the required and committed value.
  • Coach and mentor BAs to develop their skills and knowledge of commerce business and delivery best practices when needed.

Qualifications

  • Bachelor's Degree in Business, Computer Science, Software Engineering, Marketing, or related fields.
  • At least 10+ years of experience as a Business Analyst, Solution Architect, or Business Unit Director in an eCommerce or related environment.
  • Experience delivering Shopify solutions and a deep understanding of the Shopify product and app marketplace is a mandatory requirement for this position.
  • Experience delivering VTEX solutions is an asset but not mandatory.
  • Extensive eCommerce consulting experience with demonstrated accomplishments in business strategy, financial/business modeling and analysis, online marketing and merchandising, e-commerce operations, and competitive analysis.
  • Genuine passion and excitement regarding eCommerce best practices, trends, and online tools.
  • Understanding of how to interpret customer business needs and translate those needs into requirements.
  • Ability to separate the 'most-important' from the 'somewhat important' tactics based on customer-specific situations.
  • Ability to work independently as well as within a goal-oriented project team.
  • Ability to communicate with all levels, internally and externally, including C-Level executives.
  • Proven capabilities to work within a fast-paced environment.
  • Demonstrated experience in a consulting or client-facing role.
  • Demonstrated ability to lead and deliver functional and technical solutions within constraints of time and budget.
  • Ability to travel up to 15%.

Preferred Skills and Education

  • BA certification
  • Experience in Professional Services organization

Pivotree full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities, and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs, including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues with great benefits are just part of what makes Pivotree a great place to work.

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