Client Care Coordinator
1 week ago
Job Summary:
CB Canada is seeking a highly skilled Client Care Coordinator to join our team in Aurora, ON. As a key member of our Sales team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Collaborate with the Customer Care Leader, Sales Team, and Production to ensure all orders, contracts, and sales documentation are accurate and complete.
- Communicate with customers at each stage of their product order, from render approval to signed delivery, and after service care.
- Monitor support calls from customers and update/escalate any issues to the Leadership Team.
- Oversee post-sale activities and manage the process from order finalization to planning and production.
- Ensure all data uploaded to the CRM system is accurate and up-to-date.
- Verify that all orders are accurate, current, and in the proper stage of the pipeline.
- Review job processes and practices to ensure continuous improvement to the company's products, services, quality, and efficiencies.
Requirements:
- Post-secondary degree or diploma in Business Administration or a related field with a specialization in Sales or Marketing, or a combination of experience and education.
- A minimum of 2 years of experience in a customer care, customer service, or inside sales role.
- Working knowledge of Salesforce or other industry-leading CRM platforms.
- Working knowledge of the full sales cycle (quotation to order finalization).
- Bilingual in English and French (verbal and written) +$5K to the salary.
What We Offer:
- $50-60K salary.
- Full benefits.
- RRSP match.
- Vacation.
- Full-time hours in the office.
- Clean and safe work environment.
- Great team.
- Growth potential.
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