Customer Service Ambassador

4 weeks ago


Mississauga, Ontario, Canada Harry Rosen Full time

Customer Service Ambassador

We are seeking a highly skilled Customer Service Ambassador to join our team at Harry Rosen. In this role, you will be responsible for:

  • Providing exceptional service to our clients and associates at our cash desk
  • Performing daily cash handling functions, including opening and closing registers and processing all sales transactions
  • Bagging and tissuing purchased products on behalf of customers
  • Answering store phones and maintaining the service desk
  • Updating and maintaining client information files, including membership in our Club Harry Loyalty program
  • Assisting with inter-store transfer processing and e-commerce requests and shipments
  • Assisting clients who have purchased online but are picking up products in-store

Requirements:

  • 2 years' experience working in a client-facing role at the service desk, providing exceptional customer service is preferred
  • A strong service orientation and a demonstrated desire to wow our customers
  • Detail-oriented and able to multitask effectively
  • Demonstrated interest in technology and how to use tech innovations to support the retail customer service function
  • Ability to work effectively as part of a team and communicate effectively with colleagues and clients

Perks of the job:

  • Competitive pay program with opportunities to earn additional income through sales and team bonuses
  • Best-in-industry discounts and special purchase opportunities
  • Comprehensive flexible benefits package, including pension and group RRSP programs
  • Modern, digitally advanced workplace and a coach committed to supporting your career goals
  • Culture that values diversity, equity, and inclusion and is committed to succession planning for your future


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