Customer Service Ambassador
4 weeks ago
Customer Service Ambassador
We are seeking a highly skilled Customer Service Ambassador to join our team at Harry Rosen. In this role, you will be responsible for:
- Providing exceptional service to our clients and associates at our cash desk
- Performing daily cash handling functions, including opening and closing registers and processing all sales transactions
- Bagging and tissuing purchased products on behalf of customers
- Answering store phones and maintaining the service desk
- Updating and maintaining client information files, including membership in our Club Harry Loyalty program
- Assisting with inter-store transfer processing and e-commerce requests and shipments
- Assisting clients who have purchased online but are picking up products in-store
Requirements:
- 2 years' experience working in a client-facing role at the service desk, providing exceptional customer service is preferred
- A strong service orientation and a demonstrated desire to wow our customers
- Detail-oriented and able to multitask effectively
- Demonstrated interest in technology and how to use tech innovations to support the retail customer service function
- Ability to work effectively as part of a team and communicate effectively with colleagues and clients
Perks of the job:
- Competitive pay program with opportunities to earn additional income through sales and team bonuses
- Best-in-industry discounts and special purchase opportunities
- Comprehensive flexible benefits package, including pension and group RRSP programs
- Modern, digitally advanced workplace and a coach committed to supporting your career goals
- Culture that values diversity, equity, and inclusion and is committed to succession planning for your future
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