Field Service Coordinator
4 weeks ago
Job Summary:
The Field Service Coordinator will be responsible for ensuring the smooth operation of our field service team. This role will involve multitasking, planning, organizing, and scheduling to meet the needs of our clients and employees.
Key Responsibilities:
- Ensure health and safety are the top priority by complying with and supporting all safe work practices, policies, and processes.
- Receive and process incoming job requests from clients and GFL personnel.
- Obtain necessary information to organize job servicing to meet or exceed expectations.
- Maintain communication with GFL personnel to respond to service and equipment problems.
- Determine types and quantities of material and equipment needed.
- Select personnel to operate equipment professionally.
- Coordinate with the operations manager to schedule employee vacation and coverage.
- Coordinate crews and complete journey management of day-to-day work scopes.
- Communicate regularly with the GFL Operations Manager to ensure job priorities are clear and job quality is acceptable.
- Effectively organize on short notice and frequent changes in service jobs.
- Delegate tasks and communicate expectations, outcomes, and deadlines.
- Maintain a positive attitude toward the company and its customers.
- Work closely with the Operations Manager and shop staff to ensure units are scheduled for repair.
- Fill out and submit purchase requisition forms as required.
- Ensure staff have the appropriate training/tickets for their job assignment.
- Report policy, procedure, and safety or transportation compliance violations.
- Monitor inventory of equipment & supplies.
- Ensure equipment and tooling are cleaned and stored properly.
- Support, train, and mentor field staff on standard repair and maintenance of tools and equipment.
- Ensure operator job reports are completed on time and submitted to the Operations Manager.
- Support field staff on site when capacity permits.
- Perform occasional supplementary tasks as needed.
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