Technical Coordinator, Crane

4 weeks ago

Acheson, Canada Liebherr-Canada Ltd. Full time

Reporting to the Field Service Manager, this position will act as the first point of contact for Mobile & Crawler Crane service related inquires and is responsible for co-ordinating and assessing customer requirements & urgency to determine appropriate and timely action. The Coordinator will specifically support both the Field and Shop Supervisors as well as the Service Administrator to ensure that exemplary customer service is delivered.

**Responsibilities**:

- Respond to customer calls and triage customer requests including status of machines and service work and/or issues that require special attention or escalation
- Assist the Field Service Supervisor with the daily planning of field techs work assignments by maintaining the master field schedule
- Manage work orders including their opening, closing and maintaining to insure accurate and timely invoicing (includes adding labor, parts, sublets, lubricants, shop supplies, core credits, etc.)
- Assist with the preparation of customer quotations, warranty claims, invoice prep and overall work order administration
- Regular follow-up with technicians as to job status and with customers to provide job completion updates
- Assist Field and Shop technicians with parts ordering and follow-up for open work orders
- Issue purchase orders as required (i.e for third party parts and services, tools, etc.)
- Review oil sample analysis results and escalate problem samples to Service Supervisors
- Liaise with Parts regarding requirements for specific jobs, ordering, shipping, etc.
- Work in conjunction with the Warranty department to support customer warranty and claims issues
- Maintain effective, accurate reporting, data management and record keeping
- Assist and backfill for Service Supervisors and Service Administrators in their absence
- Other duties as assigned

**Competencies**:

- College Diploma Strongly preferred; Mechanical Engineering Technology - Working equivalent may be considered
- 3+ years experience in administrative/coordinator position in heavy equipment industry, construction or distributor environment
- Exceptional Customer Service and communication skills
- MS Office proficiency, service reporting/time entry and invoicing software
- Methodical, analytical, organized and detail oriented
- Experienced in report writing ; specifically with Technical knowledge of heavy equipment, cranes/ construction equipment
- Due diligence and promotion of a Health and Safety culture
- Dynamic team player with a positive attitude

**Our Offer**:

- Competitive wages (premiums & allowances for select roles*)
- Extensive benefits with employer paid premiums starting day 1
- Hybrid or remote work opportunities for select roles*
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $1000 Annual Tool allowance & $600 Annual Boot allowance for Liebherr Technicians
- International training & development work opportunities for select roles*
- And much more

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

**One Passion. Many Opportunities.**

**The company**:
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has ten branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace, transportation, and refrigeration industries.

**Location**:
Liebherr-Canada Ltd.

10440 267 ST

T7X 6A2 Acheson, AB

Canada (CA)

**Contact**:
Jessica Gauss

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