Supervisor, Field Service

7 months ago


Acheson, Canada SMS Equipment Inc. Full time

At **SMS Equipment**, our **Field Supervisors** are charismatic leaders who love being a part of an essential and dynamic team. In this position, the Field Supervisor is responsible for the safe, efficient, and economical operation of the Field department. This position is in** **Acheson, AB.**

The shift rotation for this position is **14x14.**

**Responsibilities include but are not limited to**:

- **Oversees shop facilities and service operations **by ensuring operational requirements are met by supervising, coordinating, and scheduling the activities of trades people. Assures a quality product by conducting in-process inspections and evaluating the finished product. Prepares and processes internal and external work orders and ensures all supporting information is documented and kept with work order.
- **Supervisory Responsibilities** include supporting and developing staff by providing or arranging training on assigned tasks and tracking their training. Review schedules to ensure trades people are allocated correctly and each department has the support they require. Ensures all trades people are exercising safe procedures and that trade practices and regulations are followed. Assists with preparing and reviewing Incident/Accident reports. Directly assists trades people and ensures employee rotation between departments for development purposes.
- **Customer Service **is provided by assisting customers with service information and resolving service problems by providing solutions and following up to ensure resolution. Prepares reports and quotations as required. Provide mobile repair service to customers and prioritize workload as it develops to reduce down time.
- **Administrative Responsibilities** include perform material handling documentation for shipping of product. Ensure Lead Hands perform Pre-Job Assessments with technicians and perform Post repair inspections. Prepare warranty work orders with all required documentation Order supplies and parts.

**Qualifications include**:

- Journeyperson level trade certification in a relevant trade.
- Position requires a thorough knowledge of maintenance and repair of Komatsu and other OEM equipment.
- Supervisory experience in an industrial environment is a requirement.
- Several years’ experience as a qualified tradesman in a relevant trade.
- Ability to oversee and coordinate a large shop operation.
- Must be an organized individual, self-motivated and a self-starter.
- Good computer skills with familiarity with MS Office.
- Also requires knowledge of OH&S acts and regulations and equipment inspection requirements.
- Drug and Alcohol check
- Pre-employment Medical
- COVID vaccinations (access to certain sites)
- Drivers Abstract
- Reference Check

**_ We thank all applicants for their interest, however only those selected for interview will be contacted._**

SMS Equipment offers rewarding **careers** in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include **competitive wages, comprehensive group benefits plans, and RRSP matching.



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