Senior Claims Consultant, Surety

4 weeks ago

Vancouver, British Columbia, Canada Intact Financial Full time
About the Role

We are seeking a highly skilled Senior Claims Consultant, Surety to join our National Surety Claims Department. As a key member of our team, you will be responsible for handling complex claims on surety bonds, including assessing coverage, liability, quantum, and recovery of loss activities. You will work closely with our Surety Underwriting team to maintain relationships and synergy, and provide client support on moderately complex claims-related matters.

As a Senior Claims Consultant, Surety, you will be responsible for:

  • Overseeing and leading a team in handling complex claims on surety bonds, including assessing coverage, liability, quantum, and recovery of loss activities.
  • Maintaining relationships and synergy with Surety Underwriting and providing client support on moderately complex claims-related matters.
  • Working closely with your Manager to develop and recommend strategies in the file handling and resolution of claims, including Large Loss and major claims oversight.
  • Providing coaching to file handlers working on a specific exposure related to a complex default.
  • Following industry trends and collaborating with the Management team to develop strategies to proactively manage those trends.
  • Effectively navigating and determining strategies relating to insolvencies and dealing with Trustee/Receivers as they arise.
  • Demonstrating strong negotiating and problem-solving skills and following through to execution and resolution of a claim.
  • Demonstrating strong organizational skills in the collection of documentation and setting out and documenting the rationale of claim strategy and settlements within established authorization levels.
  • Managing internal and external resources, such as legal counsel and consultants retained for claims handling assistance, and applying expense mitigation for the same.
  • Assisting management with driving changes as needed and helping strategize initiatives for the department as they arise and providing input into setting Best Practices and templates for the claims handling practice.
  • Maintaining collaborative and transparent communication with all stakeholders associated with the Surety line of business, including internal and external stakeholders, to ensure smooth relationships and deliver a second-to-none experience driven from our core values.

What You Bring to the Table

We are looking for a highly skilled and experienced Senior Claims Consultant, Surety with:

  • A legal degree
  • A minimum of 10 years of surety claim experience
  • Technical and superior surety industry knowledge, including jurisprudence
  • Management, coaching, and mentoring experience is an asset
  • A positive attitude while adapting to changing priorities and taking ownership of work
  • The ability to adapt to a constantly changing environment and drive changes as needed
  • A self-starter with the ability to work independently under minimal supervision
  • Excellent analytical and decision-making skills with attention to detail
  • A high level of accountability, integrity, and confidentiality
  • Flexibility with travel, as required

What We Offer

As a permanent member of our team, you can expect:

  • A financial rewards program that recognizes your success
  • An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • The possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues
  • A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different, and how you contribute to your community should be just as unique

We Are an Equal Opportunity Employer

We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

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