Account Manager

3 weeks ago


Kingston, Ontario, Canada Daniels Health Full time
About Daniels Health

Our story began with a passionate idea that we could change the world. We've never stopped believing that. In 1986, we had a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.

In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...

Job Description

We are seeking an energetic and results-driven Account Manager to take ownership of a crucial book of business in the Ottawa area. This role has significant growth opportunity with the current customer portfolio, and the chosen candidate will be largely responsible for the existing customer base, providing exceptional customer service to our clients and while also getting involved in new business development.

Key Responsibilities:
  • Support the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings, and profitability.
  • Become a trusted advisor within your portfolio of customers by deeply understanding their business and aligning their needs to our solutions.
  • Develop a blueprint for key accounts that includes contract terms and expiration, services and products we provide, buying group, etc.
  • Project Management and problem-solving to drive outcomes inter-departmentally for the customer.
  • Ongoing in-service education with clinical staff on our products and services related to safety, sustainability, efficiency, compliance, and education.
  • Be able to provide product expertise across our full service offering.
  • Assist with waste policy capture, design, review, annual assessment, and policy adjustment aligned with strategic goals.
Requirements:
  • Proven track record of success in business development and account management.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Knowledge of the healthcare industry and sharps safety.

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