Customer Experience and Support Operations Specialist
4 weeks ago
At DoorDash Canada, our Customer Experience and Support Operations team is dedicated to ensuring that our merchants receive exceptional support and service. As a key member of this team, you will play a crucial role in promoting retention and overall merchant success through proactive outreach and service.
Key Responsibilities:- Provide high-quality, white-glove support and service to merchants via phone, email, or Zoom call
- Develop and maintain relationships with merchants to understand their needs and preferences
- Collaborate with cross-functional teams to resolve issues and improve support processes
- Stay up-to-date with industry trends and best practices in customer support and account management
- 3+ years of experience in account management, customer support, hospitality, or a related field
- Fluency in English (required) and Mandarin and/or Cantonese (at least one required)
- Knowledge of Salesforce (or other CRM software) and basic proficiency with Microsoft Suite and G Suite
- Basic knowledge of Excel tools and formatting functionality
- Experience with SQL is a plus
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, we're committed to delivering exceptional customer experiences. As a Customer Experience and Support Operations Specialist, you'll play a critical role in ensuring our customers receive the best possible support.Key Responsibilities:Provide high-quality, white-glove support and service...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, we're committed to delivering exceptional customer experiences. As a Customer Experience and Support Operations Specialist, you'll play a critical role in ensuring our customers receive the best possible support.Key Responsibilities:Provide high-quality, white-glove support and service...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, our Customer Experience and Support Operations team plays a vital role in ensuring that our customers receive exceptional support when things go wrong in the last mile. As a Customer Experience and Support Operations Specialist, you will be part of a dynamic team that creates and...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, our Customer Experience and Support Operations team plays a vital role in ensuring that our customers receive exceptional support when things go wrong in the last mile. As a Customer Experience and Support Operations Specialist, you will be part of a dynamic team that creates and...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, our Customer Experience and Support Operations team plays a critical role in ensuring that our customers receive exceptional support when things go wrong in the last mile. As a key member of this team, you will be responsible for creating and administering our global network of support...
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Old Toronto, Ontario, Canada DoorDash Full timeCustomer Experience and Support Operations SpecialistAt DoorDash, our mission to empower local economies drives our team's focus on delivering exceptional customer experiences. As a Customer Experience and Support Operations Specialist, you will play a critical role in ensuring that our merchants receive the highest level of support and service.This position...
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Old Toronto, Ontario, Canada DoorDash Full timeAbout the RoleWe're seeking a highly skilled Customer Experience and Support Operations Specialist to join our team at DoorDash. As a key member of our operations team, you will play a critical role in ensuring that our customers receive exceptional support and service.Key ResponsibilitiesPromote retention and overall merchant success through proactive...
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Old Toronto, Ontario, Canada DoorDash Full timeAbout the RoleWe're seeking a highly skilled Customer Experience and Support Operations Specialist to join our team at DoorDash. As a key member of our operations team, you will play a critical role in ensuring that our customers receive exceptional support and service.Key ResponsibilitiesPromote retention and overall merchant success through proactive...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, our Customer Experience and Support Operations team is dedicated to ensuring that our merchants receive exceptional support and service. As a key member of this team, you will play a crucial role in promoting retention and overall merchant success through proactive outreach and...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, our Customer Experience and Support Operations team is dedicated to ensuring that our merchants receive exceptional support and service. As a key member of this team, you will play a crucial role in promoting retention and overall merchant success through proactive outreach and...
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