Customer Experience and Support Operations Specialist

4 weeks ago


Old Toronto, Ontario, Canada DoorDash Canada Full time
Customer Experience and Support Operations Specialist

At DoorDash Canada, our Customer Experience and Support Operations team is dedicated to ensuring that our merchants receive exceptional support and service. As a key member of this team, you will play a crucial role in promoting retention and overall merchant success through proactive outreach and service.

Key Responsibilities:
  • Provide high-quality, white-glove support and service to merchants via phone, email, or Zoom call
  • Develop and maintain relationships with merchants to understand their needs and preferences
  • Collaborate with cross-functional teams to resolve issues and improve support processes
  • Stay up-to-date with industry trends and best practices in customer support and account management
Requirements:
  • 3+ years of experience in account management, customer support, hospitality, or a related field
  • Fluency in English (required) and Mandarin and/or Cantonese (at least one required)
  • Knowledge of Salesforce (or other CRM software) and basic proficiency with Microsoft Suite and G Suite
  • Basic knowledge of Excel tools and formatting functionality
  • Experience with SQL is a plus
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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