Customer Experience and Support Operations Specialist
4 weeks ago
At DoorDash Canada, our Customer Experience and Support Operations team plays a vital role in ensuring that our customers receive exceptional support when things go wrong in the last mile. As a Customer Experience and Support Operations Specialist, you will be part of a dynamic team that creates and administers our global network of support centers to provide the best possible customer experiences.
Key Responsibilities:- Promote retention and overall Merchant success through service and proactive outreach via phone, email, or Zoom call.
- Work closely with our Merchant Success team to identify and resolve customer issues.
- Develop and maintain relationships with our Merchants to ensure their success on our platform.
- Collaborate with our Support team to provide high-quality, white-glove support and service.
- 3 or more years of experience with account management, customer support, hospitality or in a related field.
- Bilingual in French and English (mandatory).
- Knowledge of Salesforce (or other CRM software), and the ability to view and interpret dashboards.
- Basic proficiency with Microsoft Suite and G Suite.
- Basic knowledge of Excel tools and formatting functionality.
- Experience with SQL is a plus.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, we're committed to delivering exceptional customer experiences. As a Customer Experience and Support Operations Specialist, you'll play a critical role in ensuring our customers receive the best possible support.Key Responsibilities:Provide high-quality, white-glove support and service...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, we're committed to delivering exceptional customer experiences. As a Customer Experience and Support Operations Specialist, you'll play a critical role in ensuring our customers receive the best possible support.Key Responsibilities:Provide high-quality, white-glove support and service...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, our Customer Experience and Support Operations team plays a critical role in ensuring that our customers receive exceptional support when things go wrong in the last mile. As a key member of this team, you will be responsible for creating and administering our global network of support...
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Old Toronto, Ontario, Canada DoorDash Full timeCustomer Experience and Support Operations SpecialistAt DoorDash, our mission to empower local economies drives our team's focus on delivering exceptional customer experiences. As a Customer Experience and Support Operations Specialist, you will play a critical role in ensuring that our merchants receive the highest level of support and service.This position...
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Old Toronto, Ontario, Canada DoorDash Full timeAbout the RoleWe're seeking a highly skilled Customer Experience and Support Operations Specialist to join our team at DoorDash. As a key member of our operations team, you will play a critical role in ensuring that our customers receive exceptional support and service.Key ResponsibilitiesPromote retention and overall merchant success through proactive...
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Old Toronto, Ontario, Canada DoorDash Full timeAbout the RoleWe're seeking a highly skilled Customer Experience and Support Operations Specialist to join our team at DoorDash. As a key member of our operations team, you will play a critical role in ensuring that our customers receive exceptional support and service.Key ResponsibilitiesPromote retention and overall merchant success through proactive...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, our Customer Experience and Support Operations team is dedicated to ensuring that our merchants receive exceptional support and service. As a key member of this team, you will play a crucial role in promoting retention and overall merchant success through proactive outreach and...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, our Customer Experience and Support Operations team is dedicated to ensuring that our merchants receive exceptional support and service. As a key member of this team, you will play a crucial role in promoting retention and overall merchant success through proactive outreach and...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, our Customer Experience and Support Operations team is dedicated to ensuring that our merchants receive exceptional support and service. As a key member of this team, you will play a crucial role in promoting retention and overall merchant success through proactive outreach and...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, our Customer Experience and Support Operations team is dedicated to ensuring that our merchants receive exceptional support and service. As a key member of this team, you will play a crucial role in promoting retention and overall merchant success through proactive outreach and...
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