Customer Experience and Support Operations Specialist
1 month ago
As a key member of DoorDash's operations team, you will play a critical role in ensuring that our customers receive exceptional support and service. This position requires a strong understanding of customer experience and support operations, as well as the ability to work collaboratively with cross-functional teams to drive business results.
Key Responsibilities- Promote retention and overall merchant success through proactive outreach and service via phone, email, or video call.
- Develop and maintain relationships with merchants to understand their needs and provide tailored support solutions.
- Collaborate with internal teams to identify and resolve customer issues, ensuring a seamless and efficient experience.
- Analyze data and metrics to inform support strategies and drive business growth.
- Stay up-to-date on industry trends and best practices in customer experience and support operations.
- 3+ years of experience in account management, customer support, hospitality, or a related field.
- Bilingual in French and English (mandatory).
- Knowledge of Salesforce (or other CRM software) and ability to view and interpret dashboards.
- Basic proficiency in Microsoft Suite and G Suite.
- Experience with SQL is a plus.
At DoorDash, we're committed to empowering local economies and creating a more inclusive community within our company, industry, and cities. We're looking for talented individuals who share our passion for delivering exceptional customer experiences and driving business growth.
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, we're committed to delivering exceptional customer experiences. As a Customer Experience and Support Operations Specialist, you'll play a critical role in ensuring our customers receive the best possible support.Key Responsibilities:Provide high-quality, white-glove support and service...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, we're committed to delivering exceptional customer experiences. As a Customer Experience and Support Operations Specialist, you'll play a critical role in ensuring our customers receive the best possible support.Key Responsibilities:Provide high-quality, white-glove support and service...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, our Customer Experience and Support Operations team plays a vital role in ensuring that our customers receive exceptional support when things go wrong in the last mile. As a Customer Experience and Support Operations Specialist, you will be part of a dynamic team that creates and...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, our Customer Experience and Support Operations team plays a vital role in ensuring that our customers receive exceptional support when things go wrong in the last mile. As a Customer Experience and Support Operations Specialist, you will be part of a dynamic team that creates and...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, our Customer Experience and Support Operations team plays a critical role in ensuring that our customers receive exceptional support when things go wrong in the last mile. As a key member of this team, you will be responsible for creating and administering our global network of support...
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Old Toronto, Ontario, Canada DoorDash Full timeCustomer Experience and Support Operations SpecialistAt DoorDash, our mission to empower local economies drives our team's focus on delivering exceptional customer experiences. As a Customer Experience and Support Operations Specialist, you will play a critical role in ensuring that our merchants receive the highest level of support and service.This position...
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Old Toronto, Ontario, Canada DoorDash Full timeAbout the RoleWe're seeking a highly skilled Customer Experience and Support Operations Specialist to join our team at DoorDash. As a key member of our operations team, you will play a critical role in ensuring that our customers receive exceptional support and service.Key ResponsibilitiesPromote retention and overall merchant success through proactive...
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Old Toronto, Ontario, Canada DoorDash Full timeAbout the RoleWe're seeking a highly skilled Customer Experience and Support Operations Specialist to join our team at DoorDash. As a key member of our operations team, you will play a critical role in ensuring that our customers receive exceptional support and service.Key ResponsibilitiesPromote retention and overall merchant success through proactive...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, our Customer Experience and Support Operations team is dedicated to ensuring that our merchants receive exceptional support and service. As a key member of this team, you will play a crucial role in promoting retention and overall merchant success through proactive outreach and...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, our Customer Experience and Support Operations team is dedicated to ensuring that our merchants receive exceptional support and service. As a key member of this team, you will play a crucial role in promoting retention and overall merchant success through proactive outreach and...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, our Customer Experience and Support Operations team is dedicated to ensuring that our merchants receive exceptional support and service. As a key member of this team, you will play a crucial role in promoting retention and overall merchant success through proactive outreach and...
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Old Toronto, Ontario, Canada DoorDash Canada Full timeCustomer Experience and Support Operations SpecialistAt DoorDash Canada, our Customer Experience and Support Operations team is dedicated to ensuring that our merchants receive exceptional support and service. As a key member of this team, you will play a crucial role in promoting retention and overall merchant success through proactive outreach and...
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