Customer Experience and Support Operations Specialist

5 days ago

Old Toronto, Ontario, Canada DoorDash Full time
About the Role

As a key member of DoorDash's operations team, you will play a critical role in ensuring that our customers receive exceptional support and service. This position requires a strong understanding of customer experience and support operations, as well as the ability to work collaboratively with cross-functional teams to drive business results.

Key Responsibilities
  • Promote retention and overall merchant success through proactive outreach and service via phone, email, or video call.
  • Develop and maintain relationships with merchants to understand their needs and provide tailored support solutions.
  • Collaborate with internal teams to identify and resolve customer issues, ensuring a seamless and efficient experience.
  • Analyze data and metrics to inform support strategies and drive business growth.
  • Stay up-to-date on industry trends and best practices in customer experience and support operations.
Requirements
  • 3+ years of experience in account management, customer support, hospitality, or a related field.
  • Bilingual in French and English (mandatory).
  • Knowledge of Salesforce (or other CRM software) and ability to view and interpret dashboards.
  • Basic proficiency in Microsoft Suite and G Suite.
  • Experience with SQL is a plus.
About DoorDash

At DoorDash, we're committed to empowering local economies and creating a more inclusive community within our company, industry, and cities. We're looking for talented individuals who share our passion for delivering exceptional customer experiences and driving business growth.

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